getting a 1x?? no data?? heres a fix.
- Have you ever woke up one morning and find you have NO emails??? or cant get on the internet on your browser??? You look at your signal bars and see a teeny 1x and not your 1XEV and flashing arrows... NO BUENO!!!
soft reset doesnt work; cant resend service books or register HRT... UBER no Bueno... well... here's the fix...
( verizon BB's only )
This is an issue mainly on Blackberry Curve:
it works on other berries as well... We've come up with this awsome fix here in data support and it works 99% of the time.
dial ##000000 <send>
You get the "CDMA Service Edit Screen"
***this is not going to break your phone I promise***
delete your phone number from the Mobile Directory Number field and replace with 0000001234
Do the same thing with the number located in the IMSI_S field.
click your trackball and choose save
you should get "write sucessful; resetting device"
your berry should now reboot itself...
once its rebooted; now its time to reprogram the phone!!!!
dial *228 and choose option 1
groove to the music... ( horrid I know )
once it programs; watch your 1x turn to a 1X then to 1XEV and watch your data arrows fly...
most likely you will get a lot of queued up emails and alerts and messages...
test out that data by logging into your browser...
if these steps do not work...
try going back into the cdma screen earlier...
SIP User ID about halfway down the screen should be your [email protected]
SIP password is blank;
put the letters "vzw" in the password field and save.
this may resolve. Ive never had to take this second step but its a secondary step.
HAPPY DATA!!!04-24-09 12:25 PMLike 0 -
we've had the fix for about 5mo
Its a good work around albeight a bit lengthy if it happens a lot.
You have had your berry since june? have you updated the software to 4.5?04-24-09 01:22 PMLike 0 - No problem; whenever I come up with cool fixes on my own or with the help of my fellow techs.. I want to share them... its no fun to sit on hold and then hope you get a tech that actually knows what they are doing.04-25-09 11:33 AMLike 0
-
- These troubleshooting steps are for when toggling the radio does not work.
for the issue with the curve... toggling doesnt work.
And this issue is prominant with the curve. but works on the other vzw bb's as well.04-25-09 02:32 PMLike 0 - I doubt it, these are steps more for data than anything else. Bye putting in the number it resets the device in a scense to not being programmed at all. when you do the *228 opt 1 again you will get the same PRL you had before, unless there was a newer one.04-25-09 08:15 PMLike 0
- The little devils says it's ok, then it sounds good to me. I will add this solution to my helping repertoire.04-25-09 10:27 PMLike 0
-
Not sure if that was an admission or a finger pointing.
I would like to point something out, though. When working within the programming, be extremely careful. Just like when in Windows Registry, you can brick your device if you mess up or change the wrong thing.
Posted from my CrackBerry at wapforums.crackberry.com04-26-09 12:14 AMLike 0 - I am not finger pointing because no matter what, there is never someone who "knows all"
I mean, I dont claim to know EVERYTHING about EVERY verizon device out there... in fact I am more than willing to admit it... ( specially those "dumb" phones )
There are techs out there that ARENT willing to admit that they dont know all. they are the ones that screw up your phone.
If I want to try a new set of troubleshooting steps I ALWAYS try it on MY phone at home before giving them out or trying it on a customers phone. If I nuke my phone I can fix it. ( about 5x ) and then re-assess my ts steps.
Others really nice and random...
such as: ISSUE: internal speaker not working; cannot hear other party or vica versa on a call...
MAY be hardware issue and a lot of reps are quick to replace the device...
here's a trick:
Make sure you can log into the BIS webclient ( so you can send service books )
Delete all service books except for provisioning(PROVISIONING)
remove battery and while battery is out resend service book entries.
reboot device.
after the device has rebooted: update prl using option 1
IF the problem was software the issue with the speaker will resolve itself. If it IS the speaker fault then you are good for a replacement.04-26-09 01:44 PMLike 0
- Forum
- BlackBerry Carrier Discussion
- General Carrier Discussion
getting a 1x?? no data?? heres a fix.
LINK TO POST COPIED TO CLIPBOARD