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07-04-2009, 03:26 AM
|  | CrackBerry User Device Model: 8330 (Curve) Carrier: Sprint/Nextel PIN: is top secret... unless you pm! | | Join Date: Jul 2009 Location: Mount Vernon, MO
Posts: 14
| |  Sprint Live Chat Rant
Alright, as a new Sprint customer, I can not judge service in a fair manner; I can tell you that live chat/help is a joke.
I had a question about my BB, and proceeded to use the after hours online live chat... I got "Jessica" who proceeded to ask me cookie cutter questions about whether I was a current customer and the like. Before long the conversation became a repeat, almost as if my questions and answers were being plugged into a computer. What has happened to customer service? She did not answer my questions, if she wasn't a computer and repeated herself. This just really ticked me off... then I found CrackBerry. My new online support. lol  |
07-04-2009, 03:28 AM
|  | CrackBerry Abuser Device Model: 9630 Tour Carrier: Sprint/Nextel PIN: OOICU812 | | Join Date: Dec 2007 Location: Twin Cities, MN
Posts: 172
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Welcome! You'll be right at home!
__________________
"that which does not kill us makes us stranger"
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07-04-2009, 04:05 AM
| | CrackBerry User Device Model: 8330 (Curve) Carrier: Sprint/Nextel PIN: is top secret... unless you pm! | | Join Date: Jul 2009 Location: Mount Vernon, MO
Posts: 14
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I certainly hope so. I'm so enthralled and so lost at the same time so this is going to be a great outlet. This is my first BB and only two days in, so it's still a little overwhelming on options, features and apps but I'm sure I'll get the hang of it and be up till the wee hours of the morning Cracking away! lol
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07-04-2009, 04:25 AM
|  | CrackBerry User Device Model: 9630 - Tour Carrier: Sprint/Nextel PIN: You have to ask | | Join Date: Jun 2009 Location: California
Posts: 78
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Quote:
Originally Posted by depictionsdesarah  Alright, as a new Sprint customer, I can not judge service in a fair manner; I can tell you that live chat/help is a joke.
I had a question about my BB, and proceeded to use the after hours online live chat... I got "Jessica" who proceeded to ask me cookie cutter questions about whether I was a current customer and the like. Before long the conversation became a repeat, almost as if my questions and answers were being plugged into a computer. What has happened to customer service? She did not answer my questions, if she wasn't a computer and repeated herself. This just really ticked me off... then I found CrackBerry. My new online support. lol | I usually the chat feature and have it mail me a transcript at the end so I have something to fall back on should a question arise of who said what. When I use it I am logged into my account on-line and have never been asked if I was a customer, etc. I must be lucky as I have always had someone who was able to help out on the other end.
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07-04-2009, 04:39 AM
| | CrackBerry User Device Model: 8330 (Curve) Carrier: Sprint/Nextel PIN: is top secret... unless you pm! | | Join Date: Jul 2009 Location: Mount Vernon, MO
Posts: 14
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Well, I didn't think of doing that. Maybe next time I'll make sure I'm logged in and see if that makes a difference. Thanks! |
07-04-2009, 07:30 AM
|  | CrackBerry Addict Device Model: 8330 (Curve) Carrier: Sprint/Nextel PIN: 31EA10CB | | Join Date: Jun 2008 Location: BUCKS COUNTY PA
Posts: 668
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Yea...make sure you're logged in....if there is any issues with your chat or the help they offer, you have the chat log email....welcome to sprint!!!
__________________
JIMMY
5.0.0.230 8330
31EA10CB
Defending the Crown starts T'DAY!!
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07-04-2009, 08:45 AM
|  | CrackBerry Abuser Device Model: 9630 (Tour) Carrier: Sprint/Nextel PIN: 30BCF578 | | Join Date: Feb 2009 Location: Phoenix, AZ
Posts: 265
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welcome to sprint, crackberry and its forum!
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07-04-2009, 09:24 AM
|  | CrackBerry Abuser Device Model: 8330m Carrier: Sprint/Nextel PIN: 3083B1C9 | | Join Date: Oct 2008 Location: Gillette Stadium
Posts: 298
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Maybe it was an AIMbot....Welcome to Crackberry!!
Posted from my CrackBerry at wapforums.crackberry.com
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07-04-2009, 11:28 AM
|  | CrackBerry Abuser Device Model: 8330m (Curve) Carrier: Sprint/Nextel | | Join Date: Sep 2008 Location: MI
Posts: 114
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If you login to My Sprint and use Chat you'll be connected to someone other than "Jessica" and these people are usually helpful.
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07-04-2009, 11:31 AM
|  | CrackBerry Addict Device Model: 8330 (Curve) Carrier: Sprint/Nextel PIN: 31D56371 | | Join Date: Apr 2008 Location: Chicago
Posts: 777
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what if i get like a Juan Pablo? or something
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Sprint Premier Member Since 09/19/04  |
07-04-2009, 12:15 PM
|  | CrackBerry Abuser Device Model: 9630 (Tour) Carrier: Sprint/Nextel PIN: 30444A07 | | Join Date: Aug 2008 Location: Bradenton, FL
Posts: 345
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I use Love Chat first with My Sprint before making a call. I used it a week ago and had my questions answered in about 5 minutes. Yes, it does take a little longer for the intro - you are typing info and not conversing the info. But they have ALWAYS been helpful, courteous and professional in handling my issue or answering my question. But, hey, everybody has a bad day once in a while, and maybe this was your shot. But, welcome to Crackberry and you will find good help here, too. |
07-04-2009, 12:42 PM
| | CrackBerry User Device Model: 8350i (Curve) Carrier: Sprint/Nextel | | Join Date: Dec 2008 Location: South East US
Posts: 59
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Coming from another thread...
Man, that Jessica chica gets around! She must be awesome. 
On a serious note. I have used it twice with great results. But, both times I was logged in so, alas, no Jessica.  |
07-04-2009, 01:54 PM
| | CrackBerry User Device Model: 9630 - Tour Carrier: Sprint/Nextel PIN: You have to ask | | Join Date: Jun 2009 Location: California
Posts: 78
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Quote:
Originally Posted by Jo_795 what if i get like a Juan Pablo? or something | On one of mine I got Juan Carlos, and on another Pablo, so if both of them help me it could be Juan Pablo.
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07-04-2009, 02:11 PM
| | CrackBerry Addict Device Model: 8330 (Curve) Carrier: Sprint/Nextel PIN: 31D56371 | | Join Date: Apr 2008 Location: Chicago
Posts: 777
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lol.... Juan Pablo FTW!!
__________________
Sprint Premier Member Since 09/19/04 |
07-04-2009, 02:26 PM
|  | CrackBerry Addict Device Model: Thuraya XT (Global), Aino & 9650 (US), 8320 (UK) Carrier: AT&T & Sprint (US), Orange (UK), INMARSAT, Thuraya PIN: Ask nicely ;) | | Join Date: Dec 2008 Location: USA
Posts: 762
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Jessica is back lol
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