I have a family plan on T-Mobile with 5 lines, all blackberrys and I spend about $300 a month and I have been with them since 2003. My friend wanted a curve, but wasn't due for a full upgrade, so she did the partial upgrade in September. The full 24 months will be up in March. She paid $369.99 for the partial upgrade, now I haven't done a partial upgrade (6 months into the contract) in almost 2 years, but when I did it it didn't affect the 22 month full upgrade. I called customer care tonight to see when the full upgrade for her line is due not realizing that now, when you do a partial upgrade you have to sign a new 2 year agreement! WHY would anyone knowingly sign another 2 year contract on a $90 discount?? She is not available for a full upgrade now until June 2010! I asked how this made sense and why would you ever do a partial discount if this was true? I asked if there was a way around this since she is now due for a full upgrade if she hadn't taken the partial. He told me no. NO, NO, NO! Nevermind how much I spend or how long I've been with them or the referrals I have given. He then informed me if I wanted the 8900 I could obviously pay cash or take my $50 or so discount and lock in for ANOTHER 2 years. I feel this is utterly ridiculous! My friend isn't the brightest and I wasn't with her when she bought the phone but I know the guys in the store she went to and I'm sure they didn't explain this to her and I know she doesn't read what she signs. Not really happy with the Great T-Mobile right now!
What's Up With The Partial Discounts? 
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