It truly does come down to basic human interaction with things such as this. Depending on the representative you are talking with...depending on their willingness to help/their knowledge of past plans and services; and how that ties into being 'grandfathered' in...it will all lead up to whether you are allowed to be 'grandfathered' in.
I know people who weren't able to be grandfathered onto an old plan; because of changes in plan/product 'codes' in the system...however to get around that; the CS notated the customer's account to automatically reflect a credit of $5-10 at the end of each billing statement...in order to cicrcumvent the technicality of not being able to grandfather someone onto an old plan even thought the CS was willing to do it.
It's all contingent on your tenure as a customer with them; how many lines/services you have with them, how punctual you are with paying your bill in a timely manner with them...that most often determines whether they're willing to bend over backwards for you.
Last edited by Mr. Asterisk; 02-22-2009 at 06:42 PM.
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