BES sync/reconcile times...

[naviwilliams]

Morning / Afternoon all...

I'm on BES 4.0 (yes, I know, less of the jokes, please - LOL) and wanted to know what the average sync / reconcile time is/should be?

At present, a user receives an email in Outlook (Exchange 2003) and their BlackBerry (BOLD's, Curve's, etc), they read it, but, it will be anything from 14-20 minutes before it's marked as read on the BlackBerry...

I've done multiple searches on this, and seem to get various responses.

So, what say you?

[sniffs]

Status changes are set to low priority by default. Once a status change is made, it starts a 20 minute ticker.. If anytime after that 20 minute ticker starts, they get another email, the ticker restarts.

The best way to update status changes is to do a manual send/receive in Outlook so that change is pushed to the mailbox, then do a Reconcile Now on the BB so the BB fetches the changes from the mailbox.

It's just the nature of the beast. =(

[naviwilliams]

sniffs, thanks for the info. You know what users are like, they want it now, now, now

[sniffs]

Yup.. and it's worse when Exchange is running in cached mode..

Gotta love users who shift-delete their emails right? That deletes the email out of Outlook, but not from their mailbox.. then they complain that their BB is still showing the emails..

wtf! Stop shift-deleting people!