When you remove the BES it leaves entries in the registry. Below are the locations when using BES 4.1. The may be similar to BES 5.0. Try removing them and have another go.
Task 1
Remove the BlackBerry Enterprise Server software and Research In Motion folder:
Note: When you remove the Research In Motion folder located in the C:\Program Files\Common Files directory, any versions of BlackBerry Device Software installed on the BlackBerry Enterprise Server will also be removed.
1. Log in to the BlackBerry Enterprise Server using the service account.
2. Click Start > Programs > Administrative Tools > Services.
3. Stop all BlackBerry Enterprise Server services.
4. Click Start > Settings > Control Panel.
5. Double-click Add/Remove Programs.
6. Click BlackBerry Enterprise Server and select Remove. If the Remove option does not exist, select Change to launch the installer and then select Remove.
7. Delete the Research In Motion folder located in the C:\Program Files directory.
8. Delete the Research In Motion folder located in the C:\Program Files\Common Files directory.
Task 2
Remove Research In Motion registry entries:
Note: Some of these registry entries may not be present on your computer.
1. Click Start > Run, type regedit, and click OK.
2. Go to HKEY_LOCAL_MACHINE\Software and delete the Research In Motion registry key.
3. Go to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es and delete the BBAttachServer registry key and any registry keys starting with BES or BlackBerry.
4. Go to HKEY_LOCAL_MACHINE\System\ControlSet001\Services and delete the BBAttachServer registry key and any registry keys starting with BES or BlackBerry.
5. Go to HKEY_LOCAL_MACHINE\System\ControlSet002\Services and delete the BBAttachServer registry key and any registry keys starting with BES or BlackBerry.
6. Go to HKEY_CLASSES_ROOT\Installer\Products
7. Individually select each registry key under Products. As you select each one, look in the right pane for the ProductName entry. If the entry’s value is BlackBerry Enterprise Server, delete the selected registry key folder and any sub-folders.
8. Go to HKEY_CURRENT_USER\Software and delete the Research In Motion registry key.
9. Go to HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging SubSystem\Profiles and delete any registry keys named BlackBerry Server, BlackBerry Server Management, or listed as the name of your BlackBerry Enterprise Server.
10. Go to HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Curr entVersion\App Paths and delete the BESManmmc.dll registry key.
11. Restart the computer.
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