[pealja]

i have been getting this error message whenever i open my camera..... its says "cannot start camera, close all other applications" battery pull about a million times..... same WTF?

[sunkast]

I suspect your camera is broke, but you could try reloading the OS to your BB. If you have insurance or can make a warranty claim I would suggest doing so.

[pealja]

wow. searching CB all day!!!!!!! its not a software issue. wipe, backup, reset, reload.... none of that will work.....

found the quote below.... all i did was pop tha batt cover off... jiggle tha lens a bit.... its now working fine.... i think a MODERATOR or ADMIN should sticky this troubleshooting method!!!!

This was the exact issue that i was having with my camera. the problem started suddenly last week for no reason that I was aware of. I tried every suggestion that i could find in these forums. I finally gave up in frustration and took it into the store today. The girl took one look at the camera lens through the battery cover and noticed that it was slightly off center - very slightly - i had never noticed it. she used a tiny screwdriver and pushed against the rubbery coating to try to recenter the lens in the hole.... and i heard the camera click back into place all the way across the table. Camera works just fine now. Clearly something had become disconnected.

looking at the camera, it seems it would be easy for this to happen since there's nothing protecting the lens. anything could poke in there and push it away from whatever it's connected to. particularly pens, pencils, keys, etc. and especially if you carry your phone in a backpack, purse or some kind of bag...

i just wanted to share this since it is such a simple solution. hopefully it will fix someone else's camera

original thread

http://forums.crackberry.com/f52/camera-issues-43695/

[kvas691]

just tried to move the camera, and i cracked the lens ****kk. well there goes that idea.

[raul.ortiz]

I just have to take off the adhesive cover, jiggle the lens a little bit...and there it goes.

Thanks a lot everyone.

Greetings from Mexico

[brandito96]

cant seem to take out the adhesive without cracking the lens a bit, dont know what to do. help?

[cornbread52]

I know I'm reviving an old post, but this helped a lot. I have a 9850 that just started the camera problem after I had some issues running Slacker radio. I figured it was related, but after pushing on the camera lens, it works again. Thanks.

[Lobstercat]

Sounds like a great idea, but I just got a BB9780 & there is NO way to make that work here, that I know of anyway. So any ideas? Just joined mainly to ask this question. For years I have had my BB9630 Tour, and never had a problem with it. Just felt it was getting old, time to upgrade since I will be moving soon. The BB was purchased unlocked. It has nothing on it yet, so there are no other applications that could be using the camera, or causing it to just display the black screen. Any ideas? Anyone?

[pedrood]

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[Mandi Fisher]

Where do u begin to try and push on it? I want to try and if it doesnt work im getting a new phone. Can you help?

[anthonemorris]

easiest method: take out the memory card and restart the phone. camera should start. to fix issue with memory card format it

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