Desktop software crashes during synch (a lot)...help...

[Nick_Goodman]

I am runing XP SP3. I used to use desktop software 4.2 with my 8700. I now have an 8310 and used the CD that came with it which uses 4.3. It worked great for a week or two, but it has started to fail during synch. So I go through a process that is a pain...uninstall then go into msconfig to reboot with no startup devices running and reintstall then restart with the startup devices back on then reconfigure to synch. I have tried this with the media manager loaded and with it not loaded. Same thing.
Why does this keep happening and are there solutions?

[dag99]

The current version of DM is at least 4.6.

I periodically get an error during synch with a combination of the some letters and numbers in the message.

Instead of rebooting go to your applications folder and find RIM under Application Data (My computer - local disk C - Documents & Settings - your name - Application Data - RIM - Blackberry).

Find the Intellisynch folder and rename it to OLD. The next time you start DM you will have to reconfigure synch so it can create a new folder.

THis is a pain but is the only solution I could find after looking at multiple sites. Since upgrading DM and the OS in December, I have had to rename my synch folder 9 times but I synch daily.