Acura TL & the Tour's Bluetooth

Atomic_Katfish · #1 10-16-2009, 12:56 AM

I've successfully paired the Tour with my 08 TL and it has been working for several months now. Recently when I was about to make a call using the TL Handsfree Link, it won't allow me to make an outgoing call. It says that the "phone is in use" which I think says that the phone is already is in use and cannot be used to make any calls.

I tried deleting the device in the Tour and reseting everything including the phone, but the problem is still there.

I know the phone is the problem because I tried it on the Acura loaner I have now and it's doing the same thing. Right now I'm having the dealer replace the Bluetooth unit in my TL.

I know this is a pretty specialized incident but has anyone experienced this before in their Acura handsfree link?

IslesFan · #2 10-16-2009, 01:12 AM

I have a 08 TSX. I haven't had any problems with making calls, except with sounding too low on 4.7.1.40. I'm running .53 and I'm not having any problems.

jkk4_1998 · #3 10-16-2009, 07:18 AM

I have an 06 TL and it works fine. There is one issue. If you have your phone on standby and you answer the phone with the HFL, your phone will freeze up. You need to do a battery pull for it to work again. I have been unable to find any workaround for this problem.

jkk4

Atomic_Katfish · #4 10-16-2009, 11:40 AM

Quote:

Originally Posted by jkk4_1998

I have an 06 TL and it works fine. There is one issue. If you have your phone on standby and you answer the phone with the HFL, your phone will freeze up. You need to do a battery pull for it to work again. I have been unable to find any workaround for this problem.

jkk4

Would I lose all my data if I do a battery pull? I've tried deleting the device on the phone but still gives the problem.

What do you mean the placing the phone on standby.

Atomic_Katfish · #5 10-16-2009, 11:42 AM

Quote:

Originally Posted by IslesFan

I have a 08 TSX. I haven't had any problems with making calls, except with sounding too low on 4.7.1.40. I'm running .53 and I'm not having any problems.

I'm good with the voice quality. When you're talking about the .53 is that the OS version? How do you update it?

ArbGuy · #6 10-28-2009, 01:02 AM

Quote:

Originally Posted by Atomic_Katfish

I've successfully paired the Tour with my 08 TL and it has been working for several months now. Recently when I was about to make a call using the TL Handsfree Link, it won't allow me to make an outgoing call. It says that the "phone is in use" which I think says that the phone is already is in use and cannot be used to make any calls.

I tried deleting the device in the Tour and reseting everything including the phone, but the problem is still there.

I know the phone is the problem because I tried it on the Acura loaner I have now and it's doing the same thing. Right now I'm having the dealer replace the Bluetooth unit in my TL.

I know this is a pretty specialized incident but has anyone experienced this before in their Acura handsfree link?

Yes, I am having the exact same problem. Worked fine for a few weeks and then always says phone is in use. Can't figure out what to do. I have an 08 TL also. Help.

hondaeatingtsi · #7 11-03-2009, 10:18 AM

i work for acura and i can tell you that the hfl unit in the car is not the problem. Its the phone. i will see if i can dig up the site with ALL compatible phones for you. HandsFreeLink | Acura.com this will give you all compatible phones. If you came into my dealership I would be sending you back to the person that sold you the phone.

SuperTone · #8 11-13-2009, 10:59 AM

I'm having sort of the same issue my phone keeps trying to link up even though I have cleared my system and deleted off my phone....I have been looking for a solution.

sna77 · #9 11-19-2009, 11:40 PM

Quote:

Originally Posted by hondaeatingtsi

i work for acura and i can tell you that the hfl unit in the car is not the problem. Its the phone. i will see if i can dig up the site with ALL compatible phones for you. HandsFreeLink | Acura.com this will give you all compatible phones. If you came into my dealership I would be sending you back to the person that sold you the phone.

This is an absurd statement. This is RIM's flagship BlackBerry in the US. Acura needs to work with RIM on a fix. I know Acura is new to the Bluetooth game and all, but BMW has been pumping out Bluetooth in cars since 2002, and constantly updates their systems to support new phones etc.

Posted from my CrackBerry at wapforums.crackberry.com

KJFarrell · #10 11-21-2009, 02:04 PM

Quote:

Originally Posted by ArbGuy

Yes, I am having the exact same problem. Worked fine for a few weeks and then always says phone is in use. Can't figure out what to do. I have an 08 TL also. Help.

Has anyone figured out how to solve this problem? I have a 2005 TL with the same problem. Phone has been paired successfully for over a year. Now HFL says it is "...in use" each time I attempt to dial out. I, too, have tried to delete the phone in HFL Setup. I add it back through the Setup process, but the problem does not go away. I'm thinking about pulling the battery lead in hopes of resetting the BT system, but then would lose the Navi and Radio codes (would need to find them in the house somewhere).

Any insights???

sna77 · #11 11-21-2009, 09:05 PM

Have you tried deleting the BT connection from the BlackBerry and then reconnecting it? BTW, what software version are you running on the Tour? My friend with the MDX is running 5.0.0.230

hondaeatingtsi · #12 12-04-2009, 10:15 AM

Quote:

Originally Posted by sna77

This is an absurd statement. This is RIM's flagship BlackBerry in the US. Acura needs to work with RIM on a fix. I know Acura is new to the Bluetooth game and all, but BMW has been pumping out Bluetooth in cars since 2002, and constantly updates their systems to support new phones etc.

Posted from my CrackBerry at wapforums.crackberry.com

It dosent matter how absurd the statement is. plan and simple is if its not on the approved list acura wont help. They started late yes.(2004) As far as updates only the newer cars get them. They dont udate all cars so if you bought a 2004 tl and just got a new phone lets say droid for example it mostlikely wont be compatible with the car there for if you were haveing troubles its not there fault. they dont update the older cars and I dont belive that BMW does either. I have worked for a number of dealers for the last 10+yrs and have never seen them update the firmware on older cars to be compatible with the latest and greatest phones.

hondaeatingtsi · #13 12-04-2009, 10:18 AM

Quote:

Originally Posted by KJFarrell

Has anyone figured out how to solve this problem? I have a 2005 TL with the same problem. Phone has been paired successfully for over a year. Now HFL says it is "...in use" each time I attempt to dial out. I, too, have tried to delete the phone in HFL Setup. I add it back through the Setup process, but the problem does not go away. I'm thinking about pulling the battery lead in hopes of resetting the BT system, but then would lose the Navi and Radio codes (would need to find them in the house somewhere).

Any insights???

I would say that the HFL unit in the car is mostlikely bad.

hallockj · #14 03-06-2010, 07:46 PM

Was working great with my BB Tour since the summer. All of a sudden when I try to dial out it says phone is in use. Also, when I press the button to hang up it does not and jams my system not allowing the radio to come back on. Does anyone know if a recent upgrade may be the cause?