Final word on 'push' email from Hotmail > Here's your answer
- NOTE 2: As of August 2010, Verizon customers and possibly customers of other services are no longer able to set up push email with Windows Live (Hotmail, Live, etc) accounts. Only POP is available, except for legacy connections that have already switched to MSP. If you have an email account that you previously set up via BIS with MSP, do not remove it, you will not be able to get that functionality back.
NOTE: As of May 2010, it seems that there is no longer the option of switching to Microsoft's Mobile Services Protocol *through online BIS.* Therefore much of this thread is mostly meaningless. Now, you simply go into "Email Settings" within the phone, "Edit" your hotmail account(s), go to "Advanced Options," and then "Change Protocol." However, due to weird delays happening recently with push service for some Hotmail accounts, I'm not sure I recommend it any more. YMMV.
So there have been about 5000 threads here on push service for Hotmail. And no definitive answers. Some (recent) threads say it's not available. Some say it is. So I thought I'd post the definitive answer.
YES, Hotmail provides push email for free for Blackberry through BIS. It's nearly instantaneous, under a minute lag, usually about 10 seconds (EDIT: Though on some days it can be several minutes when there is lots of network traffic). If your lag is ~15 minutes, then you don't have it set up correctly. Here's how to set it up correctly.
If your service provider set you up with a BIS username and password from the beginning, go into BIS from your computer.
If you have tried that and it says something about having to access BIS from your phone, do this:
Go to the Options Folder, then Email Settings. Click Menu key. Select "Create User Name." Note: this will force you to enter your username and password each time you go into Email Settings in the future. But you will not have to enter a password for each individual email account you change in the future.
Select a username and password. Then go to Blackberry's online BIS login, which is located here:
For verizon
https://bis.na.blackberry.com/html?brand=vzw
For sprint
https://bis.na.blackberry.com/html?brand=sprint
For att
BlackBerry Internet Service
For t-mobile (need to login to My T-mobile)
BIS Login
if you have another provider, google 'blackberry bis [your provider name]'
Log in with username and password.
Select the Hotmail account you want push email for, or create a new one. Click "Edit".
At the bottom of the page is a button that says "Change Protocol." This will change the Hotmail protocol from POP3 (non-push) to Mobile Services Protocol (push). It will say that you can't switch back. Fine. It should "successfully change protocol" and you're done.
(I do not know if you can switch back to POP3 by deleting and then re-adding the Hotmail email account.)
After completed, it will resend the email account to your phone. It will also re-add the default sig "Sent from my XXX Blackberry" if you removed it. You can remove it again if you like.
You are done. Now new email messages will be pushed from Hotmail to your device. And you will have cool sync stuff like if you read the message on your blackberry, it will mark it as read within your hotmail web account as well.
Last edited by Furballz; 08-23-10 at 12:53 AM.
SanctiSpiritus likes this.11-11-09 12:25 AMLike 1 - I'm not seeing "change protocol". Im running OS 5.0 if that matters.I am running OS 4.6 on Rogers. And I also do not see "change protocol".
Last edited by Furballz; 05-04-10 at 07:50 PM.
11-18-09 08:35 AMLike 0 - Ummm.. I don't know what to tell you. Hotmail's POP3 wouldn't have been pushing, and MSP would be. Your universe must be inverted.11-18-09 08:37 AMLike 0
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I'll try this. Hopefully it fixes my problem. I used to get emails instantly when I first got my Tour, but now it seems like they never come most of the time, or they're extremely late and show up all at once, even along with the Facebook notifications that I never got.11-18-09 08:56 AMLike 0 -
1) Email account name
2) Reply to
3) User name
4) Password
5) Signature
6) Auto BCC to
and the Cancel and Save buttons.11-18-09 10:43 AMLike 0 -
- Yes it worked! Thank you.
Is push service for hotmail still delayed if I am on msn using my laptop? I just tested it by sending an email from my gmail to hotmail while on msn... it has been more than 15 mins and the email hasn't arrived to my BlackBerry yet.Last edited by calvinc; 11-18-09 at 09:21 PM.
11-18-09 09:17 PMLike 0 - So there have been about 5000 threads here on push service for Hotmail. And no definitive answers. Some (recent) threads say it's not available. Some say it is. So I thought I'd post the definitive answer.
YES, Hotmail provides push email for free for Blackberry through BIS. It's nearly instantaneous, about a minute lag. If your lag is ~15 minutes, then you don't have it set up correctly. Here's how to set it up correctly.
If your service provider set you up with a BIS username and password from the beginning, go into BIS from your computer.
If you have tried that and it says something about having to access BIS from your phone, do this:
Go to the Options Folder, then Email Settings. Click Menu key. Select "Create User Name." Note: this will force you to enter your username and password each time you go into Email Settings in the future. But you will not have to enter a password for each individual email account you change in the future.
Select a username and password. Then go to Blackberry's online BIS login, which is located here:
For verizon
https://bis.na.blackberry.com/html?brand=vzw
For sprint
https://bis.na.blackberry.com/html?brand=sprint
if you have another provider, google 'blackberry bis [your provider name]'
Log in with username and password.
Select the Hotmail account you want push email for, or create a new one. Click "Edit".
At the bottom of the page is a button that says "Change Protocol." This will change the Hotmail protocol from POP3 (non-push) to Mobile Services Protocol (push). It will say that you can't switch back. Fine. It should "successfully change protocol" and you're done.
(I do not know if you can switch back to POP3 by deleting and then re-adding the Hotmail email account.)
After completed, it will resend the email account to your phone. It will also re-add the default sig "Sent from my XXX Blackberry" if you removed it. You can remove it again if you like.
You are done. Now new email messages will be pushed from Hotmail to your device. And you will have cool sync stuff like if you read the message on your blackberry, it will mark it as read within your hotmail web account as well.
Posted from my CrackBerry at wapforums.crackberry.com11-18-09 10:53 PMLike 0 -
Posted from my CrackBerry at wapforums.crackberry.com11-19-09 12:14 AMLike 0 - I've heard that before too, but on my laptop I use Trillian with several Hotmail accounts open in it at once, all the time. If I get a new email it hits Trillian first, then about 5-10 seconds later it hits my blackberry.
Although the first day or so it was taking about a minute to go through.11-19-09 12:34 AMLike 0 - You should have your email client set to leave messages on the server after being opened on the PC by the client. That will ensure that despite the message having been read on the PC, it will still get pushed to the BB.11-19-09 12:41 AMLike 0
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Posted from my CrackBerry at wapforums.crackberry.com11-19-09 12:46 AMLike 0 - I'm thinking that if an email client doesn't have the option / setting to leave messages on the server, then it's possible that the client doesn't remove the message upon opening. As long as the message is on the server, it'll get pushed. You can probably test this theory by opening a message with the client and then going into the web based email account and see if it's still there. Don't know for sure - just thinking out loud.11-19-09 01:03 AMLike 0
- This thread is great! I did log in the first time and realize the change protocal option wasn't there so i deleted and re added and it was the changed it and now waiting to test it. Anyone wanna shoot me a random test message with the time you set it? [email protected]11-19-09 02:42 AMLike 0
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Final word on 'push' email from Hotmail > Here's your answer
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