[tayseer]

hello i just purchased the new bold and its been working fine for the past month then all of a sudden the phone restarted and a blank screen came on written in it JVM Error 517 and beneath it is a reset button but everytime i reset the blank screen reappears with the error on it ?
i searched a on a lot of sites but nothing has adequate information that could help !
i dont know if thats the right section to post this topic on it.
thanks !

[bbsean]

I personally would wipe the OS and re-install, but someone else has suggested booting into safe mode (if this started after installing a particular app) - then uninstall the offending app.

http://forums.crackberry.com/f143/jv...-517-a-385338/

[tayseer]

i think its app world that made this complication !

[tayseer]

is there a way to backup contacts and any other stuff on the phone before nuking the phone and reloading it ?

[Crucial_Xtreme]

is there a way to backup contacts and any other stuff on the phone before nuking the phone and reloading it ?

First, here is a link to a thread of mine which gives explanation's of App Errors--> http://forums.crackberry.com/f3/appl...s-list-211519/

If you have a white error screen you're not going to be able to back up the device. You can try an pull the battery and see if the device resets, or use the trackpad and scroll to the "reset" button below the error and see if it will reset properly.

I hope that you've backed up your device before. You always need to have a backup. If you've upgraded the device's firmware since you've had it, then there is a loader backup that you can use. Just search your computer for it. When the time is ready open DM>Backup/restore>find the loaderbackup file>select it and it will restore from that file.

[tayseer]

im really sorry but ive got some questions where can i find the newest official software for my fone to download and my device is unlocked, will this lock the fone back again after reloading a new software

[Crucial_Xtreme]

im really sorry but ive got some questions where can i find the newest official software for my fone to download and my device is unlocked, will this lock the fone back again after reloading a new software

Go here and find your carrier and get their latest--> BlackBerry - BlackBerry Desktop and Device Software Download Sites

Or you can get the latest official from the sticky atop the 9700 sub-forum--> http://forums.crackberry.com/f146/ne...t-asia-388001/

Once the device is unlocked, it's always unlocked. Up/downgrading will not change that at all.

If you need help with upgrading, check out this guide--> http://forums.crackberry.com/f132/ho...system-208714/

[tayseer]

another question should i useBlackBerry 101: How to Reload the Operating System on a Nuked BlackBerry | CrackBerry.com or http://forums.crackberry.com/f132/ho...system-208714/ the one with the upgrading nd downgrading the software ?
thanks a lot !

[TheComebackKidd]

Download and install the OS then plug in your phone and run loader.exe in

C:\Program Files\Common Files\Research In Motion\AppLoader