After months w/ the Storm and many years w/ Verizon, I'm done.
I believe I may have had the absolute worst experience over the phone w/ Rep Cal and Sup Brad the other day. Whereas Cal wanted to set me up w/ a replacement for my screen and dust issues, Brad told me it's perfectly normal to have DUST UNDER A SCREEN OF A PHONE IF YOU LIVE IN A SANDY AREA.
I was polite and Cal actually mentioned perhaps I should look into the Tour when it's released here soon, but again Brad said a PHYSICAL QWERTY WOULD STILL HAVE KEYBOARD LAG ISSUES. We would then be disconnect (perhaps because it was getting late), and of course no call back was received from Brad.
I'll go to my local store where the manager's always been much cooler to me than any phone rep and see what they can do, but if I end up paying the ETF and selling my Storm so be it. I'm not looking for a free phone or a hand out, just wanna get away.
Both Sprint and Tmo will save me some nice bucks wo/ loss of service quality here in PHX, so now I need to decide on a Pre or a G1! Both have slide out HW QWERTY's w/ touchscreens w/ wifi and that should more than satisfy my super browsing needs.
I will miss Crackberry though! You guys have been great!! :'(