[johnnybbads]

I'm not sure why, but when I tried to update my contacts on my phone, it won't let me and I get this error message.


"Contact updated externally. Changes will be lost and the viewer closed."

Does anyone know what this means?

[fatboy97]

It would be nice to know what is your source for your address book... and how are you updating it??? Never heard of this error... so I'm guessing it's not GoogleSync.

[rubyblood]

here you go:

View Document


Error received when attempting to update Address Book entries

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Doc ID : KB04317
Last Modified : 12-02-2008
Document Type : Support



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Environment
BlackBerry� Device Software 4.0


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Overview
When attempting to update contact entries in the Address Book, the following error is displayed:

Address updated externally. Changes will be lost and the viewer closed.



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Cause
There are multiple causes for this error.

Summary of Causes

The BlackBerry device has Content Protection turned on.
The Address Book database on the BlackBerry device is corrupt.
The BlackBerry device data is corrupt.


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Resolution
Refer to the appropriate resolution for your cause.

Cause 1
The BlackBerry device has Content Protection turned on.

Resolution
Upgrade to BlackBerry Device Software 4.0 or later. For instructions, see KB03901.


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Cause 2
The Address Book database on the BlackBerry device is corrupt.

Resolution
If the wireless synchronization is turned on, disable it. Clear the Address Book database, and synchronize the Address Book data.

Task 1

To disable wireless synchronization, do the following:
On the BlackBerry device, open the Address Book.
Display the menu and select Options.
Click Wireless Synchronization and select Change Option.
Select No.
Save the changes.
Task 2

To clear the Address Book database, do the following:
Connect the BlackBerry device to the computer and open BlackBerry� Desktop Manager.
Double-click Backup and Restore and click Advanced.
Select the Address Book database and click Clear.
Close the Backup and Restore window.
Task 3

To synchronize the Address Book data, do the following:
With the BlackBerry device connected to the computer, double-click Intellisync� in the BlackBerry Desktop Manager.
Click Configure PIM.
Select the Address Book check box and make sure the correct application is selected. Click OK to close the window.
Click Synchronize Now.
Note: If you want to enable wireless synchronization again, follow the instructions for disabling wireless synchronization above, and select Yes at step 4.


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Cause 3
The BlackBerry device data is corrupt.

Resolution
Perform the following tasks:

Back up all data on the BlackBerry device. For instructions, see KB12487.
Delete all data on the BlackBerry device. For instructions, see KB02318.
Synchronize the BlackBerry device with the computer, or activate the BlackBerry device if the BlackBerry device is associated with a BlackBerry Enterprise Server. For information on performing the enterprise activation process, see the specific BlackBerry device User Guide located in Product Documentation.