Two Desktop Manager Issues After Verizon 7.1 OTA Update

**sehale** · 01-10-2012, 12:13 PM

First, when I do a backup using Desktop Manager, I now get an error message that not all of my data was backed up. Details = Address Book Last Used Hints 0/1.

Second, Desktop Manager>Applications is now only showing installed app data and not Operating System data (like languages and such). I think the second issue may have to do with the over-the-air install not updating the loader.exe file in my PC (C:\Program Files\Common Files\Research In Motion\Shared\Loader Files Directory). In Desktop Manager>?>Support Resources>Installed Blackberry Device Software, it shows v7.0.0.255.

Any advice for either?

**DaFoxGrey** · 01-10-2012, 02:38 PM

First question: I'm not sure on that one, but it may be related to the second question.
Second: Yes, updating OTA does not update you DM, you will have to wait for a downloadable 7.1 to have your DM have access to updated files. This may be why Address Book is giving you issues.

**sehale** · 01-10-2012, 07:21 PM

Oddly enough, ran DM again (after multiple Torch and PC reboots throughout the day after the OTA update) and this time the new 7.1 OS files were there. Interesting as I have not downloaded the update files to my PC. I will so it is stored locally on my PC when they become available later. The backup error is still there but research says it is inconsequential so I am not worried about it.

**sehale** · 01-10-2012, 07:43 PM

I resolved the second issue of the address book last used hints error during backup. I went to DM>Device>Restore and chose a backup immediately prior to the OTA update. Under Select Data To Restore, I chose Select Device Data and Settings. I UNchecked the Files Saved On My Built-In Media Storage and scrolled down to the Address Book Last Used Hints database. (In the pre-OTA database, there was one record. In all of the post-OTA databases, the entry was 0.) Clicked Restore and the one record was restored. Ran another backup and the error message was gone.

**DaFoxGrey** · 01-11-2012, 10:00 AM

Originally Posted by sehale

Oddly enough, ran DM again (after multiple Torch and PC reboots throughout the day after the OTA update) and this time the new 7.1 OS files were there. Interesting as I have not downloaded the update files to my PC. I will so it is stored locally on my PC when they become available later. The backup error is still there but research says it is inconsequential so I am not worried about it.

DM can be set to auto-download updated software. It may have been updating in the background while you were working with the phone.