so i just installed desktop manager for the first time since i bought the phone in may. first of all, is it actually required to update to the 5.0 software? second, how do i get the password? i don't remember it, and i don't want everything to erase. think verizon would know it? please help
No, it's not required. I can't see why you wouldn't but to each his own.
As far as password....what's asking for a password? If your trying to connect to Desktop Manager via Bluetooth, you tell it what the password will be. If this isn't what your talking about please post more detail
^^^ when i actually plug the storm in through USB, it asks for a Device password and allows me 10 tries. and i mean do i need the desktop manager to install the 5.0 software
I've never seen that. I would waste 3 tries, #1 - the last four digits of your phone number. #2 - 0000. #3 - 1234. If they don't work then I'd get on the land line to vzw.
There are several other ways to load the OS. You can use the Apploader. C:\Program Files\Common Files\Research In Motion\Apploader\Loader.exe
Even so. It might help someone else if you post what happened. You know there's another one born everyday...
lol well what had happened was....when i set up my password to unlock the screen on the phone, i didnt' switch to the numbers, so i just remembered the number combination. when i went to enter the password (i.e. 1987) in the computer, it didn't work. but the letters would be ".wtp", which were all the first letter of each number. (.=1, 9=w, 8=t, 7=p). so i entered the correct combination, and that worked. i called up my friend, who is a rep at verizon. she's the one who sold me the phone, and i told her what happened, and apparently that happens all the time.