Can't upgrade OS b/c Desktop Manager won't find my storm-HELP please!!

tripler7 · Thread Author #1 10-22-2009, 07:44 PM

I want to upgrade to the newest version of 5.0, but I cannot get desktop manager to recognize my phone via USB. I am using Windows Vista, and Vista recognizes that I have a 9530 plugged in via USB, so my computer does recognize the phone. However, when I go into desktop manager it says I do not have any connected devices. I have the most up to date version of desktop manager, and I have used other people's computers to upgrade in the past with no problem.

MrTruckincowboy · #2 10-22-2009, 07:48 PM

give bbsak a try see if that works

tripler7 · Thread Author #3 10-22-2009, 08:05 PM

just tried bbsak and it doesn't recognize the device either. It has to be something on my computer, as I have done it on another computer before with the same phone and USB cable

z06mike · #4 10-22-2009, 08:10 PM

Did you go to the apploader directly?

tripler7 · Thread Author #5 10-22-2009, 08:17 PM

app loader doesn't recognize anything and I can't proceed

z06mike · #6 10-22-2009, 08:19 PM

Go to C:\Program Files\Common Files\Research In Motion\AppLoader and double click on the loader.exe file.

Did you already back your phone up? Do you have any other OSs installed on the computer?

DJM1947 · #7 10-22-2009, 08:27 PM

Did you delete the Vendor file?

tripler7 · Thread Author #8 10-22-2009, 08:31 PM

No...I just downloaded desktop manager. How do I delete the vendor file?

tripler7 · Thread Author #9 10-22-2009, 08:35 PM

I don't have any other OS's downloaded on my computer...I just tried going through program files and using apploader directly, and that did not work either

z06mike · #10 10-22-2009, 08:35 PM

Quote:

Originally Posted by tripler7

No...I just downloaded desktop manager. How do I delete the vendor file?

It's in the same directory as the apploader. Go to the bottom and delete the file that says vendor.xml.

z06mike · #11 10-22-2009, 08:36 PM

Quote:

Originally Posted by tripler7

I don't have any other OS's downloaded on my computer...I just tried going through program files and using apploader directly, and that did not work either

Delete that vendor file first and try again. If it doesn't work right click on the loader and choose run as administrator.

tripler7 · Thread Author #12 10-22-2009, 08:52 PM

I deleted the vendor file and tried running it as an admin...still won't recognize the device

z06mike · #13 10-22-2009, 09:02 PM

Quote:

Originally Posted by tripler7

I deleted the vendor file and tried running it as an admin...still won't recognize the device

Your computer still recognizes the device though?

Ariesfuego · #14 10-22-2009, 09:18 PM

I'm having the same problem. Wiped the phone with BBSAK and now AppLoader can't find the new OS. At a loss as to why it can't find the new OS when it's on the PC.

z06mike · #15 10-22-2009, 09:28 PM

Quote:

Originally Posted by Ariesfuego

I'm having the same problem. Wiped the phone with BBSAK and now AppLoader can't find the new OS. At a loss as to why it can't find the new OS when it's on the PC.

Did you delete the vendor.xml file?

Do you have other OSs installed on your computer?