Can't Load Application List on Bold 9700

**ryguy2008** · 10-16-2010, 05:10 PM

Hey,
I'm having an issue with my Bold 9700, and the new BlackBerry Desktop Manager (v6.0, latest release).

First of all, I'm using the latest carrier approved OS, which is 5.0.0.862.

Whenever I click the applications tab in desktop manager, after my phone is plugged in (and nothing is running... no syncing, tethering or backups), I get a popup that says "The loading operation was canceled by the user".

I've tried battery pulls, and I have no apps running in the background on my phone. Any ideas why this happening?

Thanks,
ryguy2008

**Jeraa2t** · 11-03-2010, 03:55 PM

Same here on torch. Got this after deleting some games etc..

**ryguy2008** · 11-03-2010, 05:52 PM

Someone on another forum (BlackBerry Support) helped me.

Follow the steps here: KB13913-Cannot run the application loader tool due to a dial-up networking message

It worked for me. Very non-obvious solution in my opinion.