[Chrisy]

Every time i try to download Desktop Manager (any version, with or without Media Manager) i get this error after clicking on the zipped file:



"The wizard was interrupted before BlackBerry Desktop Software could be completely installed.

Your system could not be modified...."



It only happens on this PC so it must be a setting on this PC. i know my way around the BlackBerry but not PCs.

Any suggestions as to what is happening here? i'd like to make a backup. Thanks for any insight!

[Laura Knotek]

What version of Windows are you running? Have you tried rebooting the PC?

Perhaps some of the steps suggested in this forum might help. having a problem downloading blackberry desktop manager - BlackBerryForums.com : Your Number One BlackBerry Community

[Chrisy]

Windows XP i think.

Yes, i've rebooted many times.

Thanks, i'll gave that a read. Seems i'm not the only one. Going to try this...i need to figure out how to... i can't even get past the unzip.

From your link:



"I was able to resolve this by doing the following.

Remove the following keys:
HKEY_LOCAL_MACHINE/Software/Research In Motion/
HKEY_CURRENT_USER/Software/Research In Motion/

Remove the following folders:
C:\Program Files\Research In Motion
C:\Program Files\Common Files\Research In Motion
C:\Documents and Settings\%Username%\Application Data\Research In Motion

Works like a charm now. Hope this helps someone else."

[Laura Knotek]

I'm glad that link was useful and fixed your problem.

[Chrisy]

Whoops. it didn't solve my problem. i was quoting a post. i can't find those folders to remove.

[Laura Knotek]

Try clicking on Start>typing run>then typing "regedit" without quotes. That will bring up the Windows registry. That fixes the first part by allowing you to remove these: HKEY_LOCAL_MACHINE/Software/Research In Motion/
HKEY_CURRENT_USER/Software/Research In Motion/

Be careful only to change the files specifically listed in the link. Otherwise, editing the registry could mess up your PC.

[Chrisy]

OK, Cool. i got that and removed:

Remove the following keys:
HKEY_LOCAL_MACHINE/Software/Research In Motion/
HKEY_CURRENT_USER/Software/Research In Motion/

That got me further. It went through the whole installing until the very end now. Then i got the error. Before i got the error at the very beginning.

Thanks for that help.

Do you know how i find the second things listed to be removed? i went into C drive and i don't see any Reseach In Motion files to delete.

EDIT: it worked! i don't know what happened and i hope i didn't mess up anything on this PC because it's not mine.

Thanks for your help!!! i've been trying to figure this out for 4 months!

[Laura Knotek]

I'm running 7 on my PC and before that I was running Vista. I never installed DM on my XP machine.

The files are in C:Program Files (x86)>Research in Motion and C:Program Files (x86)>Common Files>Research in Motion on Windows 7 and Vista.

I'm not sure of the path on XP, since I don't have DM installed on the PC running XP.

[Chrisy]

i didn't have to delete those files. i couldn't find them following that path.

But it seems deleting those 'keys" did the trick.

DM is up and running. i don't know what i did by deleting those things but i'm glad it's working. Now i can backup.

Thanks so much for your help, i appreciate you taking the time!

Posted from my CrackBerry at wapforums.crackberry.com

[Laura Knotek]

I am glad to hear that DM is working for you now.