Can Not Connect To Desktop Manager

**BriniaSona** · 02-03-2013, 10:25 AM

My Playbook, 9810 and 8900 will not connect to desktop manager now.

I have completely unistalled desktop manager using safemode, I have reinstalled each driver. But still nothing. I have tried separate cords, nothing.

What now?

I also tried BBSAK and it cant even detect the phones or playbook

**looser12** · 02-03-2013, 10:52 AM

I have never had any of my blackberry connect to the desk top manager. However you can get the computer to connect and do all the work you need in Windows Explorer.

**BriniaSona** · 02-03-2013, 11:05 AM

... Desktop Manager is for backing up device data and such. and yes, the blackberry does connect with it. But as of now, none of my BlackBerry products are connecting with the software.They connect via exporer to view and alter files, but i want to be able to connect them to desktop manager so i can back it up and restore it on my zed10

**BriniaSona** · 02-04-2013, 09:10 PM

Bump

rfh srthbr

**BGK** · 02-10-2013, 07:40 PM

Originally Posted by BriniaSona

... Desktop Manager is for backing up device data and such. and yes, the blackberry does connect with it. But as of now, none of my BlackBerry products are connecting with the software.They connect via exporer to view and alter files, but i want to be able to connect them to desktop manager so i can back it up and restore it on my zd10

I'd like to know more about this too as I sort of understood that Desktop Manager would not work for transferring info from the 9900 to a Z or Q 10 ....