1. mankows5's Avatar
    Ok I looked for a while and couldnt find a post exactly the same issue.

    From the begning. I just got a new PC with Windows 7. Downloaded DTM from blackberry.com. then it the next day it promted me for the 5.0.1 update. I did update. Then I pluged in my phone for the first time. it started doing the first time connection thing.. The green bar was at the end. but i waited 20 min and it ever completed. so i closed. it.

    unpluged the phone and pluged it back in.. and everything on desktop manager is greyed out... it shows the phone is connected and the pin is there.. but I cant do anything... And it does nothing. I connected it by bluetooth and it said the same thing.

    I have uninstalled it and reinstalled it.. same thing..

    Any sugestions on how to get it working again?
    11-15-09 07:34 PM
  2. mankows5's Avatar
    quick update. I pluged in my fiances 8330. (same as mine) and it did the initial update and it worked fine.. but i pluged mine in again.. and same thing.. all greyed out ... so maybe if i can get the initial set up to run again? but I dont know how
    11-15-09 07:46 PM
  3. mankows5's Avatar
    OK update 2... I did a battery pull and that seems to have done the trick.

    Thanks everyone haha
    11-15-09 07:58 PM
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