Cellular South Done it again!

[luvitlo]

I was just up at cellular south, I recently got the new 8230 pearl flip.
My MMS and emailed pictures were not sending! First thing out of the ladies mouth "sir these blackberry phones can't handle MMS you must send as an email!" I told her to take that lie back and ask again cause my old 8130 would MMS besides the point I told you this thing won't send them by email either!
She said "well topi have to have picture messaging to send pictures."
I told her to look at my plan I pay extra just to do that! I also informed her that I am sick of having this issue everytime I get a new phone!
It took her 2 hours talking to the corporate people to finally get them to fix it. I told her I was getting tired of poor customer service, I am thinking of changing service providers.
She then tells me that I would be back because cellular south is buying and converting all the cell phone towers in Mississippi! Everyone is switching to cellular south and soon they will be the only carrier in Mississippi with service!
Has anyone else heard this garbage! How can they do that! We roam off Verizon towers when we roam and have everything working, data, email, etc. So how can cell south kick even Verizon off their towers and expect service when we roam in Verizon terf?
This is bogus, it is almost worth the extra money to get rid of poor service, anyone know how Verizon signal is in cleveladnd' Indianola, and Greenville area?

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[carolmiss]

She was on something. That was pure bs. If you got her name I would call their home office and tell them what she said to you. How could one company be the only provider in the whole state.

Personally I have never had any problems with their service. The few times I have had issues they have taken care of it right away. Is there another store close by? If so I think I would go to that store from now on.

[dmchance]

I'm not sure about how the service is, but I can tell you that they can't be the only carrier in MS. That would be creating a monopoly of service, and I just don't see the FCC allowing that to happen.
As far as customer service goes, I hate that you are having a tough time. I too have had terrible experiences with customer service, but am very fortunate in the fact that I have a friend that works at one of the stores on the coast, so if I have issues, I can just run by there and see him. Cellular South has a lot to learn about dealing with customers. If it was not for my buddy Phil and the value of the companies plans, I too would have switched a long time ago!

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[luvitlo]

Well I got a friend who is manager at a cell south, if I am going that way I usually try make a point to go there for issues, but with a 5 year old in school I can't just up and drive the hour and half to two hours one way just for phone issues. Cellular south needs to screen employees better and have customer service training or something.
I love the rates, the service is good as long as your phone is programmed right, but always treating me like a dummy, I am sure I know way more about computers and smart phones than they ever will. My family and friends being me new electronics all the time, leave them and tell me to call when I am ready to teach them how to use their toys.
At family reunions I am usually stick in a corner with 10 phones transferin stuff from one to the other, or looking over the new phone to tell the owner how to work features they can't find or get to work. This is not rocket science, I pay for a feature, the BB clearly has send MMS or send as MMS, I don't want to send everything as an email, if I did I would just get a super laptop and have satalite or some mobile internet card so I never lose access!
The tech even said he don't have picture messaging, they won't give it to him for free, but he is the guy who has to tell everyone what they doing wrong and how to do it right. He told the girl to call the support line cause everything was set up to work and it should work. Then she came up with the well my berry won't do it so none will sir. I gonna start walking out if Jeff not there, cause the rest are morons. I may have to drive all the way to my friends store to get stuff fixed.
It shouldn't be that way, what ever happened to the old motto the customer is always right?

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[dmchance]

I can relate to your frustration. I would be pretty upset if I were you as well. I had an issue a couple months ago where I was being charged monthly for a couple add-on services that I did not have. I called customer support and they have me the run around and told me that I did have the services and that basically I did not know what I was talking about. Really? I am addicted to this device. Do they really think that I don't know what programs I have installed on my berry? Yeah. Ok. I was so upset that I got in my car and drove to the store where my friend works and explained the situation and what Customer Service told me. He laughed. He knows that I am very knowledgeable when it comes to these devices, and I know what I have installed or not installed on my phone. He called up to the corporate office and got them to remove the charges and got me credit on the months I had already paid for them.
This could be one of the best service providers out there if they would beef up their customer service skills and not automatically assume that we have no clue what we are talking about. It sucks that you have to drive that long of a distance to have any issues resolved. Its just a shame. I love their plans and for the most part the phones they offer. They have come a long way, but are still way behind on providing customer service that seems acceptable.

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