Cellular South Data Issues

[mscooley]

CSouther's. I just got off the phone with CSouth's data team. There seems to be a problem again in my area (D) as well as the Cleveland, MS area and Grenada area. Anyone else seeing problems? If so, where are you?

[medimaging]

Greenville, MS!
This sucks!

[mscooley]

I've called and added Greenville, Eupora, and Winona. Think it's safe to say that data is down all of the footprint.

[medimaging]

Thanks for reporting us! Really surprised that this is happening again. We lost data for a while last weekend.

[mscooley]

Originally Posted by medimaging

Thanks for reporting us! Really surprised that this is happening again. We lost data for a while last weekend.

You're welcome and I know. It's frustrating. I didn't have data from around 3pm Sunday (5th) - Monday morning. I had emails to roll in at 3:54am Monday morning, but then it stopped again. Worked all week, and stopped today. What's funny is that each and every time I call for anything outage wise, I'm told, "We don't show anything wrong in our system." Now, either I'm a very annoying customer who calls at the drop of a dime or does no one else think to call and report stuff like this? About 2 months ago (last outage), I had to borrow my mom's razor, drive up and down highway 51 with Csouth on the line just to prove to them that yes there was a data problem. I think the rep thought I was crazy. I just really wish, I could get their customer service manager/director in a room and coach them on how to make their team better because their teams ultimately causes frustrated users which ultimately causes a drop in sales. Sorry to vent but the problems I can handle, but a customer service rep that keeps saying "there's not a problem"....that's just no acceptable.

[medimaging]

I completely agree. I have been so very tempted to switch over to AT&T. The plans at CSouth are really great... the customer service leaves a lot to be desired as well as the choices and availability in phones. I guess the low priced plans are what keep them as a forerunner. I KNOW I would be gone already if not for that! The people who work in our local store rotate through so quickly you rarely see the same face. Makes you wonder....

[mscooley]

Originally Posted by medimaging

I completely agree. I have been so very tempted to switch over to AT&T. The plans at CSouth are really great... the customer service leaves a lot to be desired as well as the choices and availability in phones. I guess the low priced plans are what keep them as a forerunner. I KNOW I would be gone already if not for that! The people who work in our local store rotate through so quickly you rarely see the same face. Makes you wonder....

Yup. As I've said multiple times on here...the people that work in Ridgeland are wonderful, but their front line is killing their reputation.

[walkintall67]

Haven't had a problem in Tunica_Robinsonville area

[mscooley]

Seems to be limited to 1X areas only.

[walkintall67]

1X makes me very mad lol

[msmith198025]

In a 1X area here. Have not had a data problem, other than it being 1X

In the wayne county area.

[mscooley]

"The infrastructure guys did find a problem with one of their switches"...resolved I hope

[Brittnye]

I get so tired of CSouth and their problems at times! Like you said,MSCooley, the reps are not willing to help in any way. I have often thought of switching over to another company but the ONLY thing that keeps me at CS are the plans. I would switch in a sec if ATT or Verizon got something comparable to the smart phone plan!

[Chaser1337]

Originally Posted by Brittnye

I get so tired of CSouth and their problems at times! Like you said,MSCooley, the reps are not willing to help in any way. I have often thought of switching over to another company but the ONLY thing that keeps me at CS are the plans. I would switch in a sec if ATT or Verizon got something comparable to the smart phone plan!

agreed.....me too, esp today.....their reps are terrible. lack of youtube support and up to date phones is enough for me to be online looking.....(for a new carrier)

[walkintall67]

I'm looking to change carriers now, I had bragged the other day (earlier in the forums) that there were no problems in my area, the past two days we have been dropping calls and can hardly use the internet, I havent been getting emails on time either. I called and at first they said it was probably my phone. Then i sent an email and they said be patient, they were working to correct the problem. I have ben patiently looking at att and Verizon, I may pay more but at least i will be able to use what I pay for. After this month I should be done with CS.