User fields don't synch properly

[mlchman]

I have a company provided 8703e and am using Outlook 2002. I created a form for sales contacts using all four user fields in Outlook The user field length is correct in Outlook, but when synched with the BlackBerry, the field length is wrong - truncated, so I am missing some of the data. Any ideas?

[jsanders]

Hmm, have you mapped those fields in the Desktop Manager sync configuration?

[mlchman]

Since it is a corporate account with many users, I believe we are using Enterprise server. All info entered into Outlook at the office is wirelessly updated on the BlackBerry almost instantly whereever I am in cell range.
I have talked to our IT department about the problem, but unfortunately for me, they are busy and won't be able to look at the problem for a couple of weeks. I am hoping to be able to come up with a suggestion or two and get this solved sooner. Thanks for any help you can give me.

[jsanders]

Cool, I am gonna ask a friend to look at this thread.

You know a six pack of beer always helps those types work faster.

[juwaack68]

Specifically which fields are you using (and which one is getting truncated).

Beer does help....

[mlchman]

The standard fields found in "contacts -> view" were mapped and working great. I had the IT guy map the "user 1,2,3,4" fields to outlook (not mapped before). These are the fields that are truncated. All previous fields are still working fine. I have about 350 business contacts that need these three fields. The strange part is that some contacts have different field lengths than others, but all are short - 4 - 10 characters, user 3 only has 2 characters for all contacts. All data in Outlook is complete, it is when it gets to the BlackBerry that it is shortened.

Thanks for the help.

[mlchman]

P.S. - If I could get a six pack to you, I would gladly send it to you yesterday.

[mlchman]

Thanks for all the thughts, my IT department came up with the solution. I just needed to be patient.

[juwaack68]

Well don't keep us in suspense...what was the solution? Or didn't they share that with you?

[mlchman]

Sorry, but they didn't tell me what they did. I just got an e-mail saying they made a change and to let them know if it worked.