RIM: Product Marketing -ARE YOU LISTENING?

[vaporbox]

Hey RIM Product Marketing, ARE YOU LISTENING??

Why do you want to drive BB users away?

The security and reliability BB device's offer is superior for both corporate and personal users' needs, however BB OS and Desktop software is so poorly written and the install experience is so painful, buggy and time consuming that corporate users like myself are now to the point of giving serious consideration to having our businesses move away from all BB devices.

For starters, Desktop Manager needs to be re-written from the ground up and released in the next six months, not a year! Build it with the user's experience as the priority, not the RIM software developer's lowest common denominator ability as the priority. And don't skimp on how it handles third party application installs, updates and removes.

The BB OS should be written to support multiple Exchange Accounts on one BB device simulateously and natively. Many corporate users have Exchange accounts on more than one Exchange Server and being limited to one Exchange Account per BB device and having to put the others on the BIS does not meet business requirements. This is a feature that is YEARS overdue from RIM!

The number of wasted man hours spent on work arounds and research to address what turn out to be poorly written code by RIM's software development teams has reached the point of being materially signficant.

Build into your software the ability to handle install errors in a manner that ASSISTS the user / admin with finding and fixing the problem. Today your software simply dumps the user out of the routine and produces an obscure error code, this is an UNACCEPTABLE standard!!

Spend some time reading user's post here and on the RIM forums and you will quickly get a feel for the pain your software is causing users... and driving both personal and business customers away from purchasing RIM hardware.