"messages" folder help

[dezl]

Help please!


I’ve had my work email able to receive emails but it wouldn’t actually sync thru the server at my office (so no calendar sync, or contacts). Now we have upgraded our server with the BB software so that my contact, events ETC will sync. Since the change all of my emails go into the "messages" file instead of each individual email folder. None of the settings have been changed on my phone and I cant get it back to separating my emails. Also I have a business and personal email account, both go into the “messages” folder


Thanks!!!!!

[JeffH]

It sounds like you have started using BlackBerry Enterprise Server. By design, ALL messages go to the Messages Folder, as well as to their respective BIS inboxes. You can't turn this off. There is no separate inbox for BES mail. BES mail only goes to the Messages Folder, where all the other mail also goes. So if you are on BES, there is no way to separate the Enterprise mail and the BIS mail. Some people choose to separate the SMS and email inboxes and hide the Messages folder. The other option (that I prefer) is to let the Message Folder be a one-stop-shop for all message traffic. I don't separate SMS and emails, and I hide the email inboxes. It's user preference, either way.

Here is a 3rd party app that will give you a BES mail box. I haven't used it. Empower your BlackBerry with HTML Email Viewer and BES MailBox

[dezl]

Originally Posted by JeffH

It sounds like you have started using BlackBerry Enterprise Server. By design, ALL messages go to the Messages Folder, as well as to their respective BIS inboxes. You can't turn this off. There is no separate inbox for BES mail. BES mail only goes to the Messages Folder, where all the other mail also goes. So if you are on BES, there is no way to separate the Enterprise mail and the BIS mail. Some people choose to separate the SMS and email inboxes and hide the Messages folder. The other option (that I prefer) is to let the Message Folder be a one-stop-shop for all message traffic. I don't separate SMS and emails, and I hide the email inboxes. It's user preference, either way.

Here is a 3rd party app that will give you a BES mail box. I haven't used it. Empower your BlackBerry with HTML Email Viewer and BES MailBox

I've been doing a bit of research and some people report that with OS5.0 I should be able to setup an additional folder without the use of 3rd part apps. Just cant figure out how.....

[dezl]

just so you know, 593 cures the problem. when I installed it an inbox labeled " desktop" appeared, now my work emails, personal emails, bbm, sms/mms, and phone call are all seperate!!!!