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Old 11-15-2010, 01:16 AM
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Default Exchange 2010 and BIS

Hi Guys,

Not sure if this is the right forum. My company has upgraded to from Exchange 2007 to Exchange 2010 and I can no longer sync my emails to my blackberry using OWA. I was wondering if anyone else had issues with this and if they have found a solution to it.

I don't want to switch to BES, its too expensive, and I don't want to be under the company policy yet.

Please let me know if you have any ideas, and I can try them

A bit of background info:
1. Using a BB 9700 running the leaked version of OS6
2. The URL for my companies OWA is https://companyname.mail.com/owa
3. No IMAP or POP3 info is provided for the email support.

Thanks guys,
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  #2  
Old 12-09-2010, 04:40 PM
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I have the same problem. Ever since my company upgraded the server to Exchange 2010, I cannot receive or send emails via BIS. I deleted the account info and tried to re-register it, but no luck. I got an error message saying cannot connect to the server. Interestingly, my coworker who is on T-Mobile doesn't have any problem.

I contacted Verizon but they had no clue. My call was transferred to "RIM tech support", but the guy there was totally useless and hung up the call in the middle of conversation. I suppose he works for an outsourced tech support center.

My guess is Verizon's BIS is not compatible with Exchange 2010 but T-Mobile's is. I don't want to pay extra money to be on BES, either. I don't know what to do.
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Old 12-09-2010, 04:44 PM
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Hey buddy, yea still no resolution for me, i had to switch to BES.

RIM did send these articles to me, have a look and maybe they will help.

KB03133-How to integrate a Microsoft Outlook Web Access email address with a BlackBerry Internet Service account
KB18567-BlackBerry Internet Service cannot connect to a Microsoft Outlook Web Access account using Microsoft Exchange 2007 or Microsoft Exchange 2010

Hopefully that helps, have a look and let me know whats going on.
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Old 12-09-2010, 05:26 PM
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Verizon BIS IS compatible with Exchange 2010! After I signed in OWA, clicked the drop-down arrow next to the Help question mark, and then clicked About. I used host address listed there and was able to register my corporate email account to Verizon BIS. IT dept here said no need to change any settings including host address, but it is different from the old one.

Hope this helps... Glad I retried today after reading your post!
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    Thread Author   #5  
Old 12-09-2010, 05:37 PM
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I tried that right now, and still no go...
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