Calendar Sync

[PCPLUSJH]

Hey everyone. Not sure if anyone can help me out with a few suggestions. I have never held a BB device ever in my life. I work for a IT company that supports a small company with a BES Express Server.

I get complaints once in awhile from two users that state that their Outlook Calendars won't sync with their phone. Sometimes it takes hours. Sometimes it takes a few minutes. Sometimes appointments done from the phone don't sync with Outlook and vice versa.

I'm a little bit at a loss as I'm not familiar with the devices themselves. Does anyone need more information from me?

Any help would be apprecaited. Thanks!

[JeffH]

It sometimes happens that OTA sync is lost for one of the five apps that BES supports. I don't know why this happens, but here is a solution that has always worked for me:

You should know that there is a very slight risk of corrupting the OS on your device anytime you do a battery pull, so be sure to have a current backup before performing this procedure.

1. Options / Advanced Options / Service Books
2. Select the entry "Desktop [SYNC]"
3. Push the Menu button
4. Select Delete
5. Answer "yes" to the "are you sure question?"
6. Without turning off the blackberry, remove the battery
7. Leave the battery out for a few seconds
8. Put the battery back in
9. After the blackberry boots up, select Options / Advanced Options / Service Books
10. Push the Menu button
11. Select Undelete

The Wireless Sync option should now be present for Contacts, Tasks, Notes, Messages, and Calendar. It may be necessary to do this procedure more than once. The first time I did it, the service book came back, but the Wireless Sync option did not come back. I repeated the entire process and the second time the Wireless Sync capability was restored. So if you do it and it doesn't work, repeat the entire process. I've successfully used this process to restore OTA synching for contacts, notes, tasks and the calendar. I've never had the problem with Messages.

If this process doesn't work, Blackberry Technical Support Knowledge Base Article KB10105 may apply. Here is the link: http://www.blackberry.com/btsc/artic...AL_Public.html

If this Knowledge Base article applies, your IT department will have to solve the problem. It's beyond user solution.

Calendar Corollary: If you've done the procedure above, and all five apps are showing Wireless Sync, but the Calendar is not showing appointments, then turn off wireless sync in the calendar options, exit out of the calendar, go back into the calendar, and turn wireless sync back on. I've had to do this extra step to get the calendar to pick up existing appointments.