07-20-16 08:14 AM
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  1. kaliman198117's Avatar
    kaliman198117
    I wiped my z30 yesterday around 10am and it is about 10pm today and still deleting data. It is stuck at 98% I'm hoping it is done when I wake up tomorrow morning. Anyone had this happen befofe

    Posted via CB10
    07-18-16 10:16 PM
  2. Dunt Dunt Dunt's Avatar
    Dunt Dunt Dunt
    Q&A Team
    Forums are full of people that have had their wipe get "stuck".


    You can try a hard reset and maybe that will allow the wipe to progress.... could also brick your phone. But either way you'll probably end up having to reload the OS anyway. If you can get LINK to do a factory reset or us an autoloader, either way that would probably be better than waiting.
    07-19-16 07:44 AM
  3. yeo123's Avatar
    yeo123
    Originally Posted by kaliman198117
    I wiped my z30 yesterday around 10am and it is about 10pm today and still deleting data. It is stuck at 98% I'm hoping it is done when I wake up tomorrow morning. Anyone had this happen befofe

    Posted via CB10
    Long hold power button until restart. The wipe will continue.

    BlackBerry Z30/STA100-6
    07-19-16 08:15 AM
  4. MrScotian's Avatar
    MrScotian
    Originally Posted by yeo123
    Long hold power button until restart. The wipe will continue.

    BlackBerry Z30/STA100-6
    The wipe will restart from scratch but run much faster. I had one get stuck at 99% for 3 days. Did a hard reset and the whole process took 45 min.
    07-19-16 08:44 AM
  5. kaliman198117's Avatar
    kaliman198117
    How do I do a hard reset I'm stuck at 99% for a day now

    Posted via CB10
    07-19-16 11:54 AM
  6. MrScotian's Avatar
    MrScotian
    Originally Posted by kaliman198117
    How do I do a hard reset I'm stuck at 99% for a day now

    Posted via CB10
    Long hold the power button. It will restart.
    07-20-16 08:14 AM
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