1. R7abb's Avatar
    So I got my Z30 week ago and now decided to transfer everything ftom my Z10 to it, and this is what happens :

    First, I tried switching while I had some stuff already in the new Z30 (apps, photos, my contacts list) which i got them by submitting BlackBerry id and sim card.

    I followed the instructions, connected my previous device (z10) was all good till step 8 where it keeps cancel the transfer and rebooting the phone by it self . No matter what I do it kept canceling and reboot countless times.

    Then, I stopped that and did a full backup for the new Z30 and wiped the whole thing so I can start as a new device hopping this will solve it for me, well it didnt.!
    Same thing still happening cancellation cancellation cancellation BUT without the reboot part.
    I turned off wifi and mobile network, nothing.
    Unplanned and plug againg, nothing.
    I even had to restart the phone thought maybe who knows, nothing.

    I wanted to check other backup if it was going to load so I tried to restore the backup I did for the Z30 and it started to load then I stopped it .

    Ps: the Z10 model is stl100-1 and the Z30 model is stl 100-2 maybe this got something to do with my problem?! I dont know.!

    Please please help its driving me insane I couldnt sleep trying to figure it out but im done for now.
    Please HELP ="(

    Posted via CB10
    04-19-14 10:55 PM
  2. anon721037's Avatar
    Is the os on your Z30 lower than what's on your Z10.
    04-19-14 11:12 PM
  3. Supa_Fly1's Avatar
    Also ensure no encryption on the devices or the MicroSD is on on either Device.

    BlackBerry Q10 ? & Full Metal CB10!
    04-19-14 11:16 PM
  4. R7abb's Avatar
    Is the os on your Z30 lower than what's on your Z10.
    They both have same os version.

    Posted via CB10
    04-20-14 06:07 AM
  5. R7abb's Avatar
    Also ensure no encryption on the devices or the MicroSD is on on either Device.

    BlackBerry Q10 ? & Full Metal CB10!
    No encryption and sd card is on




    Posted via CB10
    04-20-14 06:09 AM
  6. R7abb's Avatar
    Is there a way or I just have to forget it?

    Posted via CB10
    04-20-14 07:59 AM
  7. MiSsY_'s Avatar
    I had no problems at all moving from my Z10 STL100-1 to my Z30. Make sure you have the most up to date version of link. Check both devices are up to date and on the same OS version.
    I would suggest making the backup, disconnecting the Z10, rebooting your PC.
    Then plug the Z30 in to do the restore.
    I would probably try not restoring the apps and see if that helps

    Posted via CB10 from my Z30
    04-20-14 08:53 AM
  8. R7abb's Avatar
    I had no problems at all moving from my Z10 STL100-1 to my Z30. Make sure you have the most up to date version of link. Check both devices are up to date and on the same OS version.
    I would suggest making the backup, disconnecting the Z10, rebooting your PC.
    Then plug the Z30 in to do the restore.
    I would probably try not restoring the apps and see if that helps

    Posted via CB10 from my Z30
    I did all of that no luck at all.

    I gave up im restoring the backup from the Z30. =(
    I cant wait not using it for another day lol

    Posted via CB10
    04-20-14 09:29 AM
  9. Cyanide192's Avatar
    Had the same issue. So I did a full backup of the Z10 and just restored that backup on the Z30. Worked a charm, apart from android apps which I just installed again

    Posted via CB10
    04-26-14 05:55 PM
  10. R7abb's Avatar
    Had the same issue. So I did a full backup of the Z10 and just restored that backup on the Z30. Worked a charm, apart from android apps which I just installed again

    Posted via CB10
    I think im gonna try this

    Posted via CB10
    04-26-14 08:44 PM

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