Settings shows blank screen on Z30, Windows doesn't finds device, BB Link, Sachesi fails to connect
My friends Blackberry Z30 running on OS 10.3.3.2049 is suddenly showing strange problem.
*The Settings option on phone is not showing anything but just a blank black screen
*Sometime phone notification shows: Blackberry ID One or more applications/services require you to verify your Blackberry ID. But the Open option shows Black blank screen.
*The BlackBerry link shows phone as BlackBerry Z30 only, Asks to Reconnect or Reload. If Reconnected the home screen shows phone connecting for a moment and returns to same screen, Reload option starts phone updating, Green light glows then task bar shows phone disconnected then Red light and phone restarts.
*Windows explores doesn't shows any phone connected
*Sachesi fails to show phone detail and lists unknown device in device column, Install & Backup screen shows: Searching for USB device.
*Autoloader hangs computer and hardboot only makes system responsive however in this period device shows normal behavior.
Note: The OS was updated on 12 Dec only, was working fine til last night when my friend switched it off .
Last edited by Fool Guy; 12-22-16 at 09:19 AM.
Went fine, Was working fine without any issue till last night.
I did same with my Z30 too Working fine and even updated to next update though non destructively.
Another Z30 i updated through Autoloader is also working fine though that phone was hard nut to crack as phone memory was just 200mb and device wipe took whole night but subsequent reboot solved it.
My Son preferred to update non destructive because we Auto loaded his Z30 just few days back.
Twice or even Thrice ,
It hangs my computer makes unresponsive even after 15 min and the update window never opens.
Q is should i wait for longer period ? Whether it works even when windows does not detects phone as drives ?
I have to restart my computer system to use again.
Some of component needs BlackBerry ID authentication appeared in Hub notification.
Although i have re updated device just now and updating to v. 2163 so if anything creating problem in previous update can be overwrited with new version.
But the Question remains live: What is happening ?
Doing Security Wipe, Sachesi shows device memory as 10.222 gb only.
Last edited by Fool Guy; 12-30-16 at 02:05 AM.
- 12-30-16, 01:21 PM #10
Same OS was loaded in 3 other Z30 all are working without any issue ONLY my friends phone is giving trouble.
However as i mentioned i have overwritten previous version with latest one with non destructive way and advised my friend not to switch off phone at least for a fourth night.
Two things to be noticed:
Happens with Restart
BB ID authentication throws error.
- 02-15-17, 07:06 PM #15
It happened to me a few weeks ago after upgraded to 2205 a few days earlier. I had to do autoload again to correct it.
I have never experienced this before.
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