1. Isaac Edward's Avatar
    I am trying to restore my files, am connected to blackberry link, when i click on the file it shows preparing to restores and then it says i should verify my device is turned on and connected to blackberry link and try again...done that countless times

    what do i do?

    same phone, same bbid, same os 10.3.2.2876
    10-20-16 06:07 AM
  2. jaydee5799's Avatar
    so you are restoring files on the same phone with the same BBID and the same OS?
    10-20-16 06:10 AM
  3. Isaac Edward's Avatar
    yes restoring files on the same phone with the same BBID and the same OS.
    10-20-16 06:15 AM
  4. YeemanBB's Avatar
    Check if mass storage is turned off.
    10-21-16 11:25 AM

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