[okayito]

I received my new factory unlocked Z30 today from Amazon, and it still has 10.2 installed, I checked updates but device says it has the newest update installed. I was thinking on going to ATT today to get the Sim card that fits to this model but I really need BB Blend and all the cool features of 10.3, do you know why this device is not receiving the new update?

[Bla1ze]

Check through BB Link.

[thurask]

Dunno. If it's factory unlocked, then BlackBerry should at least push 10.3.1 to it.

Since it's new, running an autoloader wouldn't cause too much to get wiped, if anything. Cleanly installs the latest OS.

[okayito]

Thanks Bl@aize, I did but new update does not appear:



Posted via CB10

[dangerousfen]

Run an autoloader. It's a new device so what have you to lose.

"Z30 STA100-2 UK" 10.3.1.2582 Get's a Ten from Fen.

[BB-Soldier]

Ensue you are on a WiFi connection and you should not need a cell Sim to get the update.

Posted via CB10 with my Awesome  Z30 STA100-5 processing OS 10.3.2.*. Jabbering on the AT&T Network.

[dphjeff]

I received my new factory unlocked Z30 today from Amazon, and it still has 10.2 installed, I checked updates but device says it has the newest update installed. I was thinking on going to ATT today to get the Sim card that fits to this model but I really need BB Blend and all the cool features of 10.3, do you know why this device is not receiving the new update?

I received my STA100-5 from Amazon on Tuesday and it had 10.2 on it too. I after setup I received a notification that there was 10.3 update available.
They didn't send you a branded device did they? When I purchased my wife's Z30 a month ago it was a Verizon device even though I ordered a STA100-5 factory unlocked Z30.

[okayito]

Yes, it is unbranded and also STA100-5... how much time did you wait for the new update?

Posted via CB10

[Old_Mil]

You have to be pretty careful when buying phones online from Amazon. There is a lot of...lets call it deliberate ambiguity on the part of sellers. If you look in the comments there is no shortage of people saying they were expecting a 100-5 and got a different model. It is likely that what you got wasn't factory unlocked.

Posted via CB10

[underway99]

Last week I bought a new (the build date was 290615) Z30 from Verizon, and it had 10.2.1.3290 loaded. I went through the setup, but skipped the SIM install and went directly to WiFi. After I connected to Link, I hit the PREFERENCES menu at the top right border in Link, and chose RELOAD DEVICE SOFTWARE. Link downloaded and installed 10.3.2.858 onto the new Z30.

[mad_mdx]

Don't listen to anyone here who says you got scammed unless you find out the phone is used somehow or locked to a carrier.

The obvious fix for this is: OS reload using BlackBerry link.
Do not restore anything afterwards.
Attempt to update and come back with news.

[okayito]

I reloded and this is what I get



Posted via CB10

[dphjeff]

Yes, it is unbranded and also STA100-5... how much time did you wait for the new update?

Posted via CB10

The notification was quick but took 3 hours to update.
I did setup with no Sim card installed
Is the card in or out when you try to update?

[dphjeff]

You have to be pretty careful when buying phones online from Amazon. There is a lot of...lets call it deliberate ambiguity on the part of sellers. If you look in the comments there is no shortage of people saying they were expecting a 100-5 and got a different model. It is likely that what you got wasn't factory unlocked.

Posted via CB10

I've purchased many devices through Amazon. Had very little issues for the most part. The nice thing is that sending a device back and receiving a new one is fairly quick. I gave up on purchasing directly from BlackBerry. Spending hours trying to get payment to go through. Guessing there not wanting my money. So I do my business elsewhere.

[yyz321]

The notification was quick but took 3 hours to update.
I did setup with no Sim card installed
Is the card in or out when you try to update?

Try it with the SIM card out if you haven't already. As soon I as I heard BlackBerry was rolling out the 10.3 update, I pulled my SIM card and checked for update and it was pushed to my phone right away.

[okayito]

Still have my Nano Sim on my Passport, did not want to go to my Carrier for a mini Sim until ensuring that 10.3 would be available... I need Blend a lot...

Posted via CB10

[@craig]

Use the auto loader:

https://drive.bitcasa.com/send/6tMMp...K2KeGnmvMO4WQ/

For additional information:

http://forums.crackberry.com/bb10-le...rchive-943672/

Still have my Nano Sim on my Passport, did not want to go to my Carrier for a mini Sim until ensuring that 10.3 would be available... I need Blend a lot...

Posted via CB10

[dphjeff]

Well OP looks like auto loader or sending it back. I personally would send it back, so you don't have to screw around with the auto loader in the future. Unless you like dinkning with that. There's something not right. If it's factory unlocked STA100-5 it should update directly from BlackBerry.

[Zeratul57]

Still have my Nano Sim on my Passport, did not want to go to my Carrier for a mini Sim until ensuring that 10.3 would be available... I need Blend a lot...

Posted via CB10

I would put a att sim in it and try it, then try it without the sim card. You can get 10.3 but you have to follow procedures.

[jb325]

I just upgraded a week ago to a Z30, it came with 10.2 but immediately upgraded to 10.3 (Verizon is my carrier)

Posted via CB10

[jtultu]

Just use the autoloader seriously.

 Z30STA100-2/10.3.2.2339

[zqz]

Just curious, was the OP issue ever resolved ?

We bought a few new Z30's from Amazon, where the seller was Breed and these were all *new unlocked* phones for about $25.00 less than shop.Blackberry even after paying sales tax.

No issues with updating and AT&T provided a SIM free (in the sense that we do not have a contract but pay just a fixed monthly rate for unlimited use of data, phone and text and also have Tethering/Hotspot enabled)

[z10Jobe]

I find with Link that you have to hit the install latest software button twice as the first time it says that the latest software is loaded. So I hit it again and voila, it then starts to download.

Posted via CB10

[okayito]

No, my Z30 has not updated yet, I am going to give it a few more days... I did go to AT&T Yesterday for sim card but still no luck I have not sold my Passport yet because I need Blend and need 10.3.

Posted via CB10

[zqz]

Okayito,

Is there anything preventing you from installing Blackberry Desktop and then the autoloader image ? That would certainly reset everything to default settings plus you would have the 10.3 version