1. chrisk_5's Avatar
    The one thing i have loved and bosted about is the battery life, the last couple of days the battery has dropped quickly and i have been one of those people looking for a charger to make it through the day.

    I noticed this morning that i had only been at work for 2 hours and i looked at my phone and it was at 27% charge but very hot.

    I was at a breakfast for work, so i hadnt even been active on my phone yet.

    I use the Blackberry leather case and when i took the phone out it was very hot.

    I have done a re-start and re-charging, i have very, very little apps on my phone, so not sure what it could be? any ideas why the sudden decrease in battery life

    Any thoughts
    10-21-14 06:52 PM
  2. Thuggidy's Avatar
    what phone and os version?
    10-21-14 06:57 PM
  3. chrisk_5's Avatar
    Z30
    sta100-2
    10.2.1.2941
    10-21-14 07:04 PM
  4. Carmels's Avatar
    Have you looked in your device manager to see what apps are running?

    You can also use BlackBerry Virtual Expert to run some diagnostics. If you still can't find a root cause, I'd back up the device and do a fresh install. Wait a few days and use the device as is, see if the phone acts up and if not reload your backup.

    If you want to go one step more, just back up your contacts only and then load all you accounts from scratch. Yes it's annoying and more time consuming but this eliminates that chance of you reloading the issue you had from your full backup.

    Good Luck!

    Look! It's Zedzilla 30! ?
    10-21-14 08:10 PM
  5. dangerousfen's Avatar
    Use device monitor to check what's eating your battery. Its probably BBM or PIM services.

    If it's BBM do a hard reset with the volume keys. This seems to be a common problem even if you don't use BBM.

    If it's PIM, what accounts do you have? Try deleting them and reinstalling.


    "Z30 STA100-2 UK" 10.2.1.2977 Get's a Ten from Fen.
    10-22-14 12:11 AM
  6. chrisk_5's Avatar
    OK so did a hard reset, reviewed everything in the Device Monitor (attached screen shots)

    today seems better, so not sure what happened. With the PIM do you mean what emails accounts i have operating?

    Phone getting hot - battery dropping quickly-img_20141023_111602.pngPhone getting hot - battery dropping quickly-img_20141023_111539.pngPhone getting hot - battery dropping quickly-img_20141023_111549.pngPhone getting hot - battery dropping quickly-img_20141023_111556.png
    10-22-14 07:20 PM
  7. dangerousfen's Avatar
    No. You should have checked device monitor prior to the hard reset.

    You have probably sorted it now anyway.


    "Z30 STA100-2 UK" 10.2.1.3442 Get's a Ten from Fen.
    10-22-14 07:58 PM
  8. chrisk_5's Avatar
    Thanks, hopefully should be OK now
    10-22-14 08:28 PM

Similar Threads

  1. I get married this Saturday
    By g33kphr33k in forum Rehab & Off-Topic Lounge
    Replies: 29
    Last Post: 10-31-14, 02:46 PM
  2. 10.3.1.821 Great Battery Life
    By Gearheadaddy in forum BlackBerry 10 OS
    Replies: 20
    Last Post: 10-29-14, 11:03 AM
  3. How do I get 10.3 on my Q10?
    By BBMan1121 in forum General BlackBerry News, Discussion & Rumors
    Replies: 4
    Last Post: 10-21-14, 09:31 PM
  4. How do I upload photos to box.com instead of the phone or media card?
    By allsportsfan in forum BlackBerry Passport
    Replies: 3
    Last Post: 10-21-14, 05:50 PM
  5. Is there a way to block one phone number from calling on a Q10?
    By pantlesspenguin in forum Ask a Question
    Replies: 4
    Last Post: 10-21-14, 03:24 PM
LINK TO POST COPIED TO CLIPBOARD