1. MG6's Avatar
    Hi CB,

    having a hard time enjoying my first BB device (came from Pre 3). So made the jump and loving it... but can't even enjoy this device when it keeps on rebooting or shutting down.

    During my setup, i did update the OS OTA but now i am wondering if i shouldn't have done so. Help!!!

    build 10.3.1.1784 / STA100-5 / APN - tried isp.cingular, wap.cingular, and now back to phone (which doesn't have data).. keeps on rebooting, shutting down.

    what is going on? No blue LED. All red LED blinking when trying to turn it on.
    05-23-15 10:11 PM
  2. anon(9208252)'s Avatar
    Hi CB,

    having a hard time enjoying my first BB device (came from Pre 3). So made the jump and loving it... but can't even enjoy this device when it keeps on rebooting or shutting down.

    During my setup, i did update the OS OTA but now i am wondering if i shouldn't have done so. Help!!!

    build 10.3.1.1784 / STA100-5 / APN - tried isp.cingular, wap.cingular, and now back to phone (which doesn't have data).. keeps on rebooting, shutting down.

    what is going on? No blue LED. All red LED blinking when trying to turn it on.
    your probably going to have to plug into blackberry link and reload your software.
    05-23-15 10:25 PM
  3. dreamz_gaurav's Avatar
    Yes, you should try BlackBerry Link. It should solve your problem.

    Posted using BlackBerry Z30 on 10.3.1.2558
    05-23-15 10:26 PM
  4. MG6's Avatar
    your probably going to have to plug into blackberry link and reload your software.
    thank you. will try if i can get the Z30 stable enough to let me connect directly usb to reload software.

    I am looking at the phone box, and it say 10.3.1 Bundle 2558, but i don't have bundle 2558 but 1784. this is getting weird.
    05-23-15 10:31 PM
  5. anon(9208252)'s Avatar
    thank you. will try if i can get the Z30 stable enough to let me connect directly usb to reload software.

    I am looking at the phone box, and it say 10.3.1 Bundle 2558, but i don't have bundle 2558 but 1784. this is getting weird.
    plug into link and hit the reload software , and hold the power button down it may help.
    05-23-15 10:34 PM
  6. MG6's Avatar
    great... now it has an error code due to self reboot during the swipe cleanup. BB10-0015. this will be interesting to fix with a new download os.
    05-23-15 11:41 PM
  7. mkelley65's Avatar
    great... now it has an error code due to self reboot during the swipe cleanup. BB10-0015. this will be interesting to fix with a new download os.
    Try it without the SIM card in.
    05-23-15 11:43 PM
  8. anon(9208252)'s Avatar
    If you can't get it, you just have to run a auto loader.


    I'm here for the fun, it's just a phone
    05-23-15 11:48 PM
  9. MG6's Avatar
    was able to connect usb to bblink to dl the latest bundle 2558. cross fingers
    05-24-15 12:20 AM
  10. Sukiyaki's Avatar
    I have nothing to add, I just wanted to say welcome to another WebOS orphan.


    Posted via CB10
    MG6 likes this.
    05-24-15 12:43 AM
  11. FF22's Avatar
    thank you. will try if i can get the Z30 stable enough to let me connect directly usb to reload software.

    I am looking at the phone box, and it say 10.3.1 Bundle 2558, but i don't have bundle 2558 but 1784. this is getting weird.
    While those OS versions do NOT line up, BB makes things complicated by using both and OS version and a Build ID.

    OS Ver Build ID
    10.3.1.1784 = 10.3.1.2582
    MG6 likes this.
    05-24-15 08:59 AM
  12. Polotis's Avatar
    A long shot but check to see that the on/off button isn't caught on the edge of the backplate and keeping it depressed.

    Good luck.

    Bring back random taglines!
    MG6 likes this.
    05-24-15 10:06 AM
  13. lnichols's Avatar
    thank you. will try if i can get the Z30 stable enough to let me connect directly usb to reload software.

    I am looking at the phone box, and it say 10.3.1 Bundle 2558, but i don't have bundle 2558 but 1784. this is getting weird.
    The version and the bundle numbers are different. Link might be able to get the device under control. Also are you using a BlackBerry charger? Also agree with a previous poster and pull the SIM card and see if that helps. You may need to get a replacement SIM from your carrier.

    Posted via Z30
    MG6 likes this.
    05-24-15 10:10 AM
  14. vanrickman's Avatar
    A long shot but check to see that the on/off button isn't caught on the edge of the backplate and keeping it depressed.

    Good luck.

    Bring back random taglines!
    This has been an issue for some


    My Canada My BlackBerry My Z30
    MG6 likes this.
    05-24-15 10:18 AM
  15. dreamz_gaurav's Avatar
    A long shot but check to see that the on/off button isn't caught on the edge of the backplate and keeping it depressed.

    Good luck.

    Bring back random taglines!
    Good thought.

    Posted using BlackBerry Z30 on 10.3.1.2558
    MG6 likes this.
    05-24-15 11:37 AM
  16. MG6's Avatar
    Try it without the SIM card in.
    thank you. tried and it still reboot even on wifi mode.
    05-24-15 12:03 PM
  17. Zeratul57's Avatar
    You got a lemon so I would send it back. Plug new phone into link without your sim card and let it update through link. I dont miss webOS now.
    05-24-15 12:09 PM
  18. MG6's Avatar
    Wow. can't believe how many hours i spent on figuring this out and still back to square one.

    First off: thank you for all who helped. and now for the situation...

    I performed a test to see if it is all the above listed...

    Test 1: Pull sim and just run it without mobile network connected.
    Outcome #A: Good at times. I even left it using wifi overnight and it didnt reboot or shut off.
    OutCome #B: Prior to outcome #A, when running with no sim, it will shut off when trying to add accounts (can be email, update setting or etc..) and it will turn screen to black. Try to wake it up but had to hit the power button = blackberry name splash across screen.
    What is interesting, it will shut off at times, and i will have to continue this power button turn on over and over again. until i am able get it loaded up on bb10 to 100%.

    Test #2: use att micro sim to boot.
    Outcome #A: same at above with Test #1.

    What i've tried too is to slip back the sim into my old pre3 and it works. No issues or os boot (yes, i know webos is different than bb10 and phone is different... but had no issues with using it).

    Device software right now:
    * 10.3.1.2582 - updated via bblink. same issue with 2558 on the reboot.
    * used wap.cingular right now, wondering if i should change this to something else for data.
    Note: i am grandfather on the old cingular data plan so i can switch settings.
    * fixed the bberror issue with the bblink os reload.
    * Back cover is removed so no power button pressing on it to cause the black screen of death.

    Impression with Z30:
    I do like the phone, but this rebooting and not able to use it really making it think if this is a sign...

    Help CB'ers, at lost but really like to be on the dark side as i do not want to venture on the other side which i am not too fond of.
    Last edited by MG6; 05-24-15 at 12:48 PM. Reason: wording
    05-24-15 12:39 PM
  19. MG6's Avatar
    You got a lemon so I would send it back. Plug new phone into link without your sim card and let it update through link. I dont miss webOS now.
    that is what i am thinking... i want to fix it to see if it wasn't a lemon i got... but the more and more i try to resolve the problem, it just comes back with the same issue.

    even thought about downgrade os to 10.2 on a stable one... but why when sim in or out is same...
    05-24-15 12:42 PM
  20. anon(9208252)'s Avatar
    Do you know how to run an autoloader, also if you can get into settings see if you can do a security wipe.

    you can read up here,

    http://forums.crackberry.com/bb10-le...loader-927076/

    and you can find all loaders here for your device.

    https://drive.bitcasa.com/send/6tMMp...3dTocYhTwQn6io
    05-24-15 12:44 PM
  21. MG6's Avatar
    thank you! DL the zip file last night on 10.3.1.2558, but now i am thinking if i should get 10.2 and research to see if i can find a stable one...

    OR return and wait for a new phone since i got it from Shop.BB (yes, i heard of stories... but i'll stay natural as it is quick to judge)
    05-24-15 01:18 PM
  22. anon(9208252)'s Avatar
    thank you! DL the zip file last night on 10.3.1.2558, but now i am thinking if i should get 10.2 and research to see if i can find a stable one...

    OR return and wait for a new phone since i got it from Shop.BB (yes, i heard of stories... but i'll stay natural as it is quick to judge)
    get the 10.3.1.2726 loader it was a good one on my Z30. If that doesn't work put put the 10.2 back on and return it,
    05-24-15 01:28 PM
  23. Zeratul57's Avatar
    I would be after a stable 10.2.1 phone first. Make sure it works for a week and then upgrade. All platforms can have problems with upgrades. You cant repair a device damaged in shipping or quality control.
    05-24-15 01:46 PM
  24. MG6's Avatar
    get the 10.3.1.2726 loader it was a good one on my Z30. If that doesn't work put put the 10.2 back on and return it,
    DL right now on 2726 and perform autoload. will update all on this.
    05-24-15 02:17 PM
  25. MG6's Avatar
    I would be after a stable 10.2.1 phone first. Make sure it works for a week and then upgrade. All platforms can have problems with upgrades. You cant repair a device damaged in shipping or quality control.
    agree. I was hoping it is a software issue and figure out why it is causing the reboot and shut down frequently. Any recommendation on 10.2.1 batch i should look into that all seem to not have an issue?
    Last edited by MG6; 05-24-15 at 05:30 PM.
    05-24-15 02:21 PM
48 12

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