1. mauro316's Avatar
    As many of you, I have issues with a Z30. After installing 10.3.3 it worked fine for a couple months, it was in my mom's possesion.
    Then suddenly she could not access the settings menu anymore (black screen when opening it).
    I cant wipe the phone since there is no way to access to that. Sachesi stays loading and loading and does not recognize the phone.
    When It intermittently does recognize the unit, I press the "wipe" option and then Sachesi crashes.
    At this point I don't know what else to do.
    version is 10.3.3.2049
    Suggestions please?
    Attached Thumbnails My Z30 is a brick. Can't access settings and Sachesi does not recognize phone-screenshot_1.png   My Z30 is a brick. Can't access settings and Sachesi does not recognize phone-screenshot_4.png  
    04-20-17 03:49 PM
  2. conite's Avatar
    You have to run the autoloader.
    04-20-17 03:52 PM
  3. mauro316's Avatar
    Should I run a different software version or the same one?

    Blackberry Passport SQW100-4/10.3.3.2163
    04-20-17 04:33 PM
  4. conite's Avatar
    Should I run a different software version or the same one?

    Blackberry Passport SQW100-4/10.3.3.2163
    Same.
    04-20-17 04:37 PM
  5. brookie229's Avatar
    Should I run a different software version or the same one?

    Blackberry Passport SQW100-4/10.3.3.2163
    I would run .2205 : BlackBerry OS Archive
    04-20-17 04:57 PM
  6. mauro316's Avatar
    Same.
    Will try it today and get back here with update. Thanks!

    Blackberry Passport SQW100-4/10.3.3.2163
    04-20-17 05:49 PM
  7. madh263362's Avatar
    Even on 2205 the settings screen appears as blank screen, it forces you run the autoloader again, that is what my experience

    Z30STA100-2/10.3.3.2205
    04-21-17 07:05 AM
  8. conite's Avatar
    Deleted
    04-21-17 08:02 AM
  9. joeragan's Avatar
    Even on 2205 the settings screen appears as blank screen, it forces you run the autoloader again, that is what my experience

    Z30STA100-2/10.3.3.2205
    True. I experienced it on both 2163 and 2205.

    Posted via CB10
    04-21-17 02:52 PM
  10. mauro316's Avatar
    So I did run the autoloader this morning. Everything looks good on the phone. Will give it a couple days and see if something funny comes up on it.
    What's interesting is that when I check the software version on it, it says 10.3.3.1319 or something close to 13xx.
    I made sure I got the autoloader from my specific version last night but oh well, at least is working now.
    Will come back with more news during the week!

    Thanks for the help!

    Blackberry Passport SQW100-4/10.3.3.2163
    04-21-17 05:45 PM

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