1. bobby1966's Avatar
    Will no longer play on my Z30. Get a media error. File is not supported.

    Anyone else have this issue?

    Posted via CB10
    11-16-15 08:36 PM
  2. bhoqeem's Avatar
    Will no longer play on my Z30. Get a media error. File is not supported.

    Anyone else have this issue?

    Posted via CB10
    Plays just fine on my Passport and Q10. Even make that St. Elmo's Fire.mp3 as my ringtone. It's loud!
    In fact, everything that should work on BB10, still works wonder on my end. Even better since the last update. Sound's louder, clearer, battery lasts longer, no hiccup whatsoever.
    11-16-15 08:46 PM
  3. FF22's Avatar
    Will no longer play on my Z30. Get a media error. File is not supported.

    Anyone else have this issue?

    Posted via CB10
    Have you tried to reboot (see below). You have played this particular file before? Where is the file located? Internal memory or sd-card? Other files play or no mp3's play. Video issues? If card, how large and brand?

    What OS version? Since you are posting in CB10, type

    myver (and then press the spacebar)

    and it will fill in your OS


    Try a restart:

    Press and HOLD both Vol Up/Down buttons. Keep holding while the screen goes fully black (ignore the screenshot), keep holding through the Black/White logo and when the Colored Logo shows up, release those buttons.

    If you have a Z10: If you have the STL100-1 variant the volume button reset method doesn't work. In that case, Press and HOLD the Power On Button until you see the LOGO as above
    11-17-15 12:02 AM
  4. 10_z_no gimmick's Avatar
    Happened to me once, nothing helped. Had to format card and re-copy the mp3s again.
    Installed a tiny utility from BlackBerry World and never had a problem again. It's called SD Card Test.


    Z30, STA100-2 /10.3.2.2639
    11-17-15 12:14 AM
  5. gwa62212's Avatar
    It happened to me a couple of times since I fitted a new SD card (SanDisk 32GB).
    Rebooting solved the issue the first time and removing and refitting the card fixed it second time

    From my Z30 STA100-2 on OS 10.3.2.2639
    11-17-15 02:03 AM
  6. bobby1966's Avatar
    Reboot seemed to have fixed the problem.

    Thanks everyone!

    Posted via CB10
    FF22 likes this.
    11-17-15 06:59 AM

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