03-30-15 05:27 AM
tools
  1. tushargkwd's Avatar
    tushargkwd
    Hi guys, installed the latest link but cannot connect to Z30...
    Phone OS is Z30STA100-2/10.3.1.2558

    Issue with BlackBerry Link on Windows XP-img_20150330_034918.jpg

    Uninstalled link couple of times, restarted phone and PC couple of times... no luck... please help!!

    Posted via my  z30/2558
    03-29-15 05:21 PM
  2. johnnyuk's Avatar
    johnnyuk
    Do you have Allow Connections turned on on the phone in Settings / Device Connections?

    Posted from the CB10 app on my BlackBerry Z30 STA100-2/10.3.1.2576 on O2 UK - Activated on BES10.2.5.6
    03-29-15 05:36 PM
  3. jaydee5799's Avatar
    jaydee5799
    Q&A Team
    Ambassador
    uninstall link. run ccleaner on your PC and then reinstall link and see if that helps.
    03-29-15 05:44 PM
  4. MobileMadness002's Avatar
    MobileMadness002
    Is this a work PC or a personal/home PC? Do you see the BlackBerry virtual network adapter(s) in the Control Panel, Network settings?
    03-29-15 05:52 PM
  5. tufcustomer's Avatar
    tufcustomer
    Allow Connection on the device. I had this issue also, didn't realize I had it set to off.


    BTW, XP? Dayum! Good times.

    Posted via CB10
    03-29-15 06:44 PM
  6. Xaiux's Avatar
    Xaiux
    Does Link say it's compatible with XP? I would be surprised if that's the case. Regardless, Microsoft doesn't even support it anymore.
    03-29-15 08:02 PM
  7. johnnyuk's Avatar
    johnnyuk
    Originally Posted by Shawn Bowman
    Does Link say it's compatible with XP? I would be surprised if that's the case. Regardless, Microsoft doesn't even support it anymore.
    Link is still XP compatible.

    Posted from the CB10 app on my BlackBerry Z30 STA100-2/10.3.1.2576 on O2 UK - Activated on BES10.2.5.6
    03-29-15 08:34 PM
  8. tushargkwd's Avatar
    tushargkwd
    Originally Posted by johnnyuk
    Do you have Allow Connections turned on on the phone in Settings / Device Connections?

    Posted from the CB10 app on my BlackBerry Z30 STA100-2/10.3.1.2576 on O2 UK - Activated on BES10.2.5.6
    Allow connection is ON... but still it asks for installing drivers...
    And Link gives me the two options as in the screenshot

    Posted via my  z30/2558
    03-30-15 02:17 AM
  9. tushargkwd's Avatar
    tushargkwd
    Originally Posted by jaydee5799
    uninstall link. run ccleaner on your PC and then reinstall link and see if that helps.
    Already installed / un-installed a couple of times.. will try with CCleaner once more! Thanks jaydee

    Posted via my  z30/2558
    03-30-15 02:18 AM
  10. tushargkwd's Avatar
    tushargkwd
    Originally Posted by MobileMadness002
    Is this a work PC or a personal/home PC? Do you see the BlackBerry virtual network adapter(s) in the Control Panel, Network settings?
    Its a personal PC.. and I see the BlackBerry Virtual Network adapter in Network (control panel)

    Posted via my  z30/2558
    03-30-15 02:18 AM
  11. tushargkwd's Avatar
    tushargkwd
    Originally Posted by Shawn Bowman
    Does Link say it's compatible with XP? I would be surprised if that's the case. Regardless, Microsoft doesn't even support it anymore.
    Link is compatible with XP... Blend is not... it requires Windows 7.
    Although I downloaded it and tried, it only updated the drivers.. ( probably for the Passport and Classic)
    But that didn't solve the problem either!

    Posted via my  z30/2558
    03-30-15 02:20 AM
  12. johnnyuk's Avatar
    johnnyuk
    Originally Posted by tushargkwd
    Allow connection is ON... but still it asks for installing drivers...
    And Link gives me the two options as in the screenshot

    Posted via my  z30/2558
    And when you tap Install Drivers on the phone what happens?

    Posted from the CB10 app on my BlackBerry Z30 STA100-2/10.3.1.2576 on O2 UK - Activated on BES10.2.5.6
    03-30-15 03:12 AM
  13. tushargkwd's Avatar
    tushargkwd
    Thanks for all the suggestions guys!

    I tried another USB port on the PC and it worked... took a long time though!
    Also I uninstalled and Reinstalled after using CCleaner... don't really know what fixed the issue.!!

    But cool that its working and I updated my phone to 2708.


    Posted via my  z30/2708
    FF22 likes this.
    03-30-15 05:27 AM
« Why isn't my data connecting on my Z30 100-5, Whatsapp messaging working intermittently? | Out of Warranty with Z30 Black screen? Out of Luck? »

Similar Threads

  1. Why does my Playbook BlackBerry Bridge only have BBM and BB Text messaging apps--no others available?
    By CrackBerry Question in forum BlackBerry PlayBook
    Replies: 12
    Last Post: 04-03-15, 04:30 PM
  2. How to get latest OS update on unlocked Bold 9900?
    By pbird in forum BlackBerry Bold Series
    Replies: 3
    Last Post: 03-30-15, 03:12 PM
  3. Since I'm getting a new phone should I also get a new BlackBerry ID?
    By CrackBerry Question in forum Ask a Question
    Replies: 8
    Last Post: 03-29-15, 07:55 PM
  4. Celebrities out with their Blackberry's
    By RazzBerry in forum BlackBerry Passport
    Replies: 1
    Last Post: 03-29-15, 04:41 PM
  5. how to delete protected backup files to update a blackberry 9790?
    By CrackBerry Question in forum Ask a Question
    Replies: 1
    Last Post: 03-29-15, 03:55 PM
LINK TO POST COPIED TO CLIPBOARD