[NVERL8]

I get a scratchy noise from my earpiece speaker. I think it might be blown. Anybody had this happen? I really hate to go through the return/ exchange process for this. I love this phone

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[93Aero]

Run the Audio Test in BlackBerry Virtual Expert. See what it says.
I've never had anything fail I'm curious to know what it will suggest for a fix.


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[NVERL8]

Just isolates the earpiece as the problem. I need a ear bud to go farther in the test

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[jordan smith9]

Do you work in an environment where metal dust from grinding or cutting is present?


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[NVERL8]

Yes I do. I am constantly in machine shops

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[Mugenski]

Yes I do. I am constantly in machine shops

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Heard about this issue before in dusty or particulate matter environments. I'd send it in while you still have coverage.

[NVERL8]

I figured out that when I downloaded blackberry virtual expert it adjusted all my volumes to max. Now I don't normally have the volume up, maybe 3/4. When I turn it back down I don't have an issue....... I wonder if the ear speaker just isn't really designed for full volume. I still have months on my warranty so I will give it a week or so and see what happens.

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[almeidamex]

I had the same issue a bit ago. It was pretty annoying to me so I swapped the phone out and now I don't have to endure buzzing in my ear every time I answer the phone.

Kevin did a write-up about it recently as well:

BlackBerry Z10 earpiece speaker broken from metal dust particles | CrackBerry.com

Kind of bummed about how susceptible to failure it really is - I've never had this issue with any other phone before.

[jordan smith9]

Ya you probably have metal dust on the speaker surface that's pulling it to the magnet, restricting movement and creating lousy sound, eventually your carrier will stop replacing the phone and you will have to put something in to catch the dust before it gets to the speaker surface.

It's easy to fix though take the ear peace speaker out and blow it down with oxygen @ 50+- psi, I'll assume you have access at a machine shop, if not computer keyboard duster stuff in a can might work but I've never tried it.

Good luck

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