1. PS0410's Avatar
    I tried doing a security wipe on my Z30 but the battery drained during it, when i tried to restart it, it kept going for more than 12 hours and reached about 96% before it have me an error.
    When i turned on the screen, It had this error message on the screen which read as
    " bberror,com/bb10-0010 "
    Now i have tried reloading the OS thru link but that didnt work.
    I have tried side loaders but those failed too.

    The phone just wont start up.
    also, my phone is not in warranty anymore and i doubt if BB service centers in India will be of any help.
    What do i do?
    07-21-15 12:32 AM
  2. conite's Avatar
    What OS were you on prior to the wipe?

    http://btsc.webapps.blackberry.com/b...ListHelperImpl

    Z30STA100-5/10.3.2.2339
    07-21-15 12:59 AM
  3. PS0410's Avatar
    I was using the beta OS. i downloaded that from Beta Zone...
    07-21-15 01:29 AM
  4. PS0410's Avatar
    and i have already tried reloading the OS from BB link.
    07-21-15 01:30 AM
  5. PS0410's Avatar
    and i have already tried reloading the OS from BB link. the OS i have is Version: 10.3.2.2226
    07-21-15 01:33 AM
  6. conite's Avatar
    I was using the beta OS. i downloaded that from Beta Zone...
    There's your problem.

    You need to reload with Link, but must re-whistlist your device in betazone first to force it to reload 10.3.2 instead of whatever OS your carrier is on.

    Z30STA100-5/10.3.2.2339
    07-21-15 01:49 AM
  7. PS0410's Avatar
    I dont remember my pin :P

    any way out?
    07-21-15 01:51 AM
  8. conite's Avatar
    I dont remember my pin :P

    any way out?
    You don't need to. Just log into betazone on your computer. I'm assuming this was your primary device used for the beta.

    Z30STA100-5/10.3.2.2339
    07-21-15 01:58 AM
  9. PS0410's Avatar
    Yes...

    I ll try that and get back to you on that!
    Thanks!
    07-21-15 02:10 AM
  10. PS0410's Avatar
    Hey thanks!

    It worked!
    07-22-15 08:36 AM

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