1. madh263362's Avatar
    It is really frustrating I can't take a call when I took out from my pocket, it is freezing, I recently reload the OS using autoloader, what ever the profile the handset in, both the profiles vibrating and normal, while it is on the table or outside my pocket no issues, but when it is in my pocket it is freezing, I can't attend the call, I can only attend the call after I click on power button two times. Can someone help me out!?

    Z30STA100-2/10.3.2.2813
    Last edited by madh263362; 06-26-16 at 09:58 AM.
    06-26-16 06:28 AM
  2. Niallac's Avatar
    Hi there,

    You say you've reinstalled by autoloader, was that before or after this problem started?
    Are you using 'swipe to unlock'?
    If you're having to press the power button twice, it sounds a little like an application is running in the foreground and has stopped responding. This might cause the screen to be blank and not display incoming notifications until the lock screen is displayed.
    Turn 'swipe to unlock' off, reboot and try again.

    Niall
    06-26-16 10:21 AM
  3. madh263362's Avatar
    I am facing the same issue with even latest version, that is the reason I down grade to 2813 version, yes I am using swipe to wake to unlock, but my Z30 password protected, could it be culprit? Only android app I have installed is libre office viewer.

    Posted via CB10
    06-26-16 11:35 AM
  4. Niallac's Avatar
    Have you tried turning 'swipe to wake' off?

    If so, and no improvement, here's what I'd try:

    Go into security settings and turn off device password - try again.

    Download BlackBerry Virtual Expert (BBVE) from BlackBerry World and run through a full test of the sensors on your Z - maybe the proximity sensor is faulty?

    When you reinstalled the OS, did you restore settings etc from a backup in Link? If so, I'd recommend not using Link Backups... It's a chore to setup from scratch, but in my experience of BB10, it's worthwhile in terms of stability. On the same note, I'd also recommend turning off automatic updates.

    Posted via CB10
    06-26-16 03:26 PM
  5. madh263362's Avatar
    Thank you, I will update with results

    Posted via CB10
    06-26-16 08:54 PM
  6. Bhattathiri's Avatar
    or just try switching off the screen and switching on again when your phone is ringing. It works for me

    Posted via CB10
    06-26-16 09:57 PM
  7. madh263362's Avatar
    or just try switching off the screen and switching on again when your phone is ringing. It works for me

    Posted via CB10
    I am doing the same, but it is really annoying

    Posted via CB10
    06-26-16 11:58 PM
  8. madh263362's Avatar
    Swipe to wake up is the culprit, I have disabled it, now everything is working normal, no freeze while attending calls, thank you

    Posted via CB10
    06-29-16 07:26 PM

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