1. ikalinin's Avatar
    Hello.
    i bought a used z30 on ebay, and it came and all the guys data is still on it. the phone works and is not locked.

    in order for me to wipe it, its asking me for the id password?!

    can i bypass all this?

    otherwise, i cannot recognize it in BB Link
    08-19-15 11:06 AM
  2. MobileMadness002's Avatar
    No, you can not bypass this. Return device for a refund.
    ikalinin likes this.
    08-19-15 11:09 AM
  3. Dunt Dunt Dunt's Avatar
    Could he use an autoloader?

    I know to do a wipe on the newer OS it now requires you to enter the BBID and Password, but I haven't noticed needing to input that info when I did my last installation.
    08-19-15 11:25 AM
  4. ikalinin's Avatar
    Could he use an autoloader?

    I know to do a wipe on the newer OS it now requires you to enter the BBID and Password, but I haven't noticed needing to input that info when I did my last installation.
    pc wont recognize the device.

    tried installing the autoloader, and it starts, says "Connecting to Bootrom" but then times out.
    Last edited by ikalinin; 08-19-15 at 12:13 PM.
    08-19-15 11:31 AM
  5. ikalinin's Avatar
    so i was able to load the autoloader, and it reset. when going through the setup however, it still required me to enter the previous user's ID and password...

    luckily, the seller responded to me and gave me his login info.. and i'm doing the security wipe now.

    thank you all for the help!
    08-19-15 02:19 PM
  6. buon1977's Avatar
    And make sure that the BlackBerry Protect is off too...

    Posted via CB10
    08-19-15 05:35 PM

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