1. jayodin10's Avatar
    So I purchased a BNIB Z30 yesterday, unboxed, put in a SIM card and generally checked it out. This morning, I put on a memory card, charged it and connected it to OTA for d/l updates. Notification said to use WiFi, so I just connected it to BB Link and installed the update - its in the 1st restart mode and stuck at 95% - 8 odd hours now that its been creeping its way up and stuck on 95% for the last hour.

    Impossible to do a battery pull so what do I do next?
    08-16-14 07:09 AM
  2. BrizzadMan's Avatar
    Pressing & holding the volume up button & down button together will do a hard reset...

    Posted via CB10
  3. Maserati Storm's Avatar
    Did you try a press and hold of the power button? Also try to see if there is a reset command.

    Sent From UZZ30
    08-16-14 07:12 AM
  4. BrizzadMan's Avatar
    Pressing & holding the volume up button & down button together will do a hard reset...

    Posted via CB10
    08-16-14 07:14 AM
  5. jayodin10's Avatar
    Pressing & holding the volume up button & down button together will do a hard reset...

    Posted via CB10
    So you say I do a hard reset? And then I get back to the older OS?
    08-16-14 07:22 AM
  6. Ed Gar's Avatar
    It will just reset like a computer would. It would start loading again from 0% and hopefully finish to 100.

    BBQ10
    08-16-14 07:26 AM
  7. jayodin10's Avatar
    The update is/was the 10.2.1.2102 if anyone can help? And it's moved to 96% now
    08-16-14 07:28 AM
  8. lynxs_claw's Avatar
    Sometimes I find the calibration for the battery is slightly off on my z10. Shows like 96% when should be fully charged. I just unplug the power supply and plug it back in and then it goes to fully charged.

    Posted via CB10
    08-16-14 07:32 AM
  9. jayodin10's Avatar
    Sometimes I find the calibration for the battery is slightly off on my z10. Shows like 96% when should be fully charged. I just unplug the power supply and plug it back in and then it goes to fully charged.

    Posted via CB10
    Just to clarify - its not the battery, its the blue screen/logo - shows the boot percentage - that's where I am stuck at.
    08-16-14 07:35 AM
  10. jayodin10's Avatar
    Did a hard reset [for future reference, this is holding the volume up/down key together] and its quickly booting - under 10 seconds to 61%

    And its on!

    Thank you people!
    Last edited by jayodin10; 08-16-14 at 07:42 AM. Reason: Updated
    08-16-14 07:41 AM
  11. Ed Gar's Avatar
    BBQ10
    08-16-14 07:43 AM
  12. Ed Gar's Avatar
    Edit:

    Oh good!

    BBQ10
    08-16-14 07:44 AM
  13. jayodin10's Avatar
    You could have loaded a corrupted file during the update. You can either autoload or sachesize the OS back.

    BBQ10
    This was the update pushed out by the carrier - must have been one of those things. Did the hard reset, it booted into the 10.2.1.2102 and now is d/l the 10.2.1.2977 update.

    And Ed Gar - Thank you mate!
    08-16-14 07:47 AM
  14. jayodin10's Avatar
    Can one of the mods please change the title from [Urgent] to solved?
    08-16-14 07:48 AM
  15. Ecm's Avatar
    Can one of the mods please change the title from [Urgent] to solved?
    Done.
    Glad you're up and running. Hope you enjoy your new Z30 as much as I've enjoyed mine.
    08-16-14 08:38 AM
  16. jayodin10's Avatar
    Done.
    Glad you're up and running. Hope you enjoy your new Z30 as much as I've enjoyed mine.
    Thanks Elessar.cm - Yes, I am restoring to Factory settings again and doing a cleaner install - the back up from the Z10 isn't all that great on this one and I wanted to start afresh with the Z30
    08-16-14 10:37 AM

Similar Threads

  1. Closed: WTS: Blackberry Z30 STA100-2 $275AU
    By Lucas D in forum The Marketplace - Buy, Sell & Trade
    Replies: 35
    Last Post: 08-23-14, 01:46 PM
  2. About my airtel app not working at z10
    By GhAi BaljiNder in forum BlackBerry Z10
    Replies: 1
    Last Post: 08-21-14, 07:45 AM
  3. The Passport is winning the hearts of team BlackBerry
    By CrackBerry News in forum CrackBerry.com News Discussion
    Replies: 0
    Last Post: 08-16-14, 06:12 AM
  4. My bb z10
    By CrackBerry Question in forum Ask a Question
    Replies: 1
    Last Post: 08-16-14, 04:49 AM
  5. Best Back to School apps for BlackBerry 10
    By CrackBerry News in forum CrackBerry.com News Discussion
    Replies: 0
    Last Post: 08-16-14, 04:12 AM
LINK TO POST COPIED TO CLIPBOARD
";