06-13-14 11:33 AM
tools
  1. the-elf's Avatar
    the-elf
    Hi, my Z30 has just developed a problem with using headphones. No matter what I do it plays though the phone speakers even though the headphones are visible in the audio devices in the music player. If I connect via bluetooth it is fine the problem only happens if I connect with the headphone socket. I am running the latest version of OS 10.2.1. Thanks for your help.

    Posted via CB10
    06-12-14 12:21 PM
  2. noelwoodward's Avatar
    noelwoodward
    Tried a reboot?

    MATVD - Movies, Advertisements, Tv Shows and Documentaries! The Largest Entertainment Channel out there! Join now!
    06-12-14 12:27 PM
  3. the-elf's Avatar
    the-elf
    Yep. Still happening. I am beginning to think that the socket may be knackered. Can't even use the controls on the headset. I might have got some dirt in it from work but not sure. Tried three different headphones with exactly the same problem.

    Posted via CB10
    06-12-14 12:45 PM
  4. JTon's Avatar
    JTon
    This happened to me but on my Z10. First download the blackberry virtual expert and perform the headphone test (sanity check) . If still doesn't work, you unfortunate have to send it in for repair (this is what I did). Mine was under warranty and didn't cost a dime. Hopefully you're in the same boat

    Btw I searched my *** off looking for possible software solutions. Looks like in all known cases this is strictly a hardware failure

    Posted via CB10
    06-12-14 02:00 PM
  5. vanrickman's Avatar
    vanrickman
    And you have it set to headset in the Audio settings?
    Headphone socket problem-img_20140612_123530.png

    My Canada My BlackBerry My Z30
    06-12-14 02:36 PM
  6. the-elf's Avatar
    the-elf
    Yep set to headphone. Going to try the BlackBerry virtual expert next.

    Posted via CB10
    06-13-14 02:25 AM
  7. Akure4Life's Avatar
    Akure4Life
    I am experiencing the same problem since upgrading to the latest 10.3 leak.

    I think it is a software problem

    Posted Via CB10 Using Z10 Running OS 10.3.0.442
    06-13-14 02:37 AM
  8. the-elf's Avatar
    the-elf
    K. BBVE shows the headphones being connected and unplugged. The FM radio sees the headphones fine and then plays the audio though the phone and not the headphones. This has to be a software problem? With the audio select in the latest version of the music player.

    Posted via CB10
    06-13-14 02:53 AM
  9. the-elf's Avatar
    the-elf
    Ok sorted it, turned on compatibility with hearing aids and the headphones started to work. So it is a software bug but at least I now have music again .

    Posted via CB10
    06-13-14 03:04 AM
  10. Akure4Life's Avatar
    Akure4Life
    Originally Posted by the-elf
    Ok sorted it, turned on compatibility with hearing aids and the headphones started to work. So it is a software bug but at least I now have music again .

    Posted via CB10
    How did you do that?


    Posted Via CB10 Using Z10 Running OS 10.3.0.442
    06-13-14 06:01 AM
  11. the-elf's Avatar
    the-elf
    Go to settings and then enter accessibility and the option is in their.

    Posted via CB10
    06-13-14 11:33 AM
« Charger stall / hang | 10.2.1.2941 update »

Similar Threads

  1. Whatsapp Hub Integration problem
    By simonh4065 in forum BlackBerry 10 OS
    Replies: 6
    Last Post: 03-10-16, 09:44 AM
  2. The fundamental problem with BBW
    By techtechnique in forum BlackBerry World
    Replies: 6
    Last Post: 01-11-15, 07:16 PM
  3. Snapchat Problems
    By bb.queen in forum More for your BlackBerry 10 Phone!
    Replies: 2
    Last Post: 06-18-14, 06:03 AM
  4. problem with bbm
    By lovedaazn in forum General BlackBerry News, Discussion & Rumors
    Replies: 20
    Last Post: 06-12-14, 09:51 PM
  5. 9360 wifi problems. Need help!
    By Foxxey in forum BlackBerry Curve Series
    Replies: 2
    Last Post: 06-12-14, 12:30 AM
LINK TO POST COPIED TO CLIPBOARD