1. Brad28's Avatar
    Just bought a Z30, and I keep getting a "Incompatible Device Software" when I try to restore my data from my
    Q10 to the Z30. Both have the current official OS from Telus. I bought the Z30 off contract.

    I've tried finding any other threads on this but couldn't find any for the Q10 to Z30, only some older threads from the Z10 to Q10 with the same issue. I've tried to just select the data manually but give some issue. Anyone else have this? Or know a resolve for this? I really want to start using the Z30!

    Q10 - 10.2.0.424 / 10.2.0.1791
    Z30 - 10.2.0.210 / 10.2.0.1443
    Khayyal Kherais likes this.
    11-03-13 08:09 AM
  2. gnirkatto's Avatar
    It doesn't matter if it is Q10 to Z30 or whatever. The OS version on your Q10 is higher than the one on the Z30. Therefore a restore or device switch through BB link will not work.
    You will have to upgrade the receiving device to the same or a higher version. If your carrier doesn't offer a higher version (yet?), then you will have to upgrade to the .1791 leak which works quite well on the Z30.
    There might be other ways of restoring to a lower OS version receiving device by use of certain SW tools, but I'm not familiar with these.
    11-03-13 09:05 AM
  3. Ecm's Avatar
    Hi Brad
    As gnirkatto points out, it's the OS version causing your difficulty. Did you try a device switch, instead of a restore? I'm not sure how that would work between devices with different versions. I can tell you that Sachesi (http://forums.crackberry.com/bb10-le...taller-825409/) will allow to to restore a backup to an earlier OS version (within certain limitations). Depending on your comfort level with such a a process, you might want to consider updating to .1791 via the leaked version, or even using Sachesi. Then, restore the Q10 backup.
    Brad28 likes this.
    11-03-13 03:40 PM
  4. TrueKulcha's Avatar
    Just do a sim backup of contacts and setup fresh.. only takes a short while to download apps again. That's what I did at least and wasn't hard at all

    Posted via CB10
    11-03-13 04:01 PM
  5. Brad28's Avatar
    Hi Brad
    As gnirkatto points out, it's the OS version causing your difficulty. Did you try a device switch, instead of a restore? I'm not sure how that would work between devices with different versions. I can tell you that Sachesi (http://forums.crackberry.com/bb10-le...taller-825409/) will allow to to restore a backup to an earlier OS version (within certain limitations). Depending on your comfort level with such a a process, you might want to consider updating to .1791 via the leaked version, or even using Sachesi. Then, restore the Q10 backup.
    After numerous attempts to find the file location from Sachesi it finally worked and allowed me to restore my Q10 to my new Z30! Thanks Ellessar.cm Now to finally play with it as by the time I got it done it was after midnight.
    11-04-13 06:12 AM
  6. Ecm's Avatar
    After numerous attempts to find the file location from Sachesi it finally worked and allowed me to restore my Q10 to my new Z30! Thanks Ellessar.cm Now to finally play with it as by the time I got it done it was after midnight.
    Glad to hear it. Have fun with the Z30. I'm sure you'll love the extra screen real estate.
    11-04-13 06:56 AM
  7. faxy25's Avatar
    Can you please let me know the steps to use Sachesi? I want to restore my Z10 to Z30.
    11-04-13 11:43 AM
  8. Brad28's Avatar
    Hey Elessar.cm, I tried to PM you but it wouldn't work. I've got a issue, I seems like the radio file from the leak .1791 did not load properly or did not install all together as I can't send/or receive calls. I can text, use data no problem. Am I able to just reload the original OS/Radio file from Sachesi by looking up my country and carrier, or can it not be downgraded to a lower OS? ( OS 10.2.0.210 / Radio 10.2.0.1444)

    Thanks,
    11-04-13 02:52 PM
  9. rockivy's Avatar
    Brad in the 1791 leak thread there is a radio file for the Z30, take a look for that and use the autoloader to install the z30 radio


    Posted by the Zed 30 of rockivy
    11-04-13 02:58 PM
  10. Ecm's Avatar
    Hey Elessar.cm, I tried to PM you but it wouldn't work. I've got a issue, I seems like the radio file from the leak .1791 did not load properly or did not install all together as I can't send/or receive calls. I can text, use data no problem. Am I able to just reload the original OS/Radio file from Sachesi by looking up my country and carrier, or can it not be downgraded to a lower OS? ( OS 10.2.0.210 / Radio 10.2.0.1444)

    Thanks,
    Brad, I did receive your PM (about 5 times!), and replied (just once, but I was tempted...).
    Essentially, if you're able to use SMS and data (while not on WiFi), you have a radio file. I have an acquaintance that's running 10.2.0.1791 on his Telus Z30 with no issues, and I've seen posts from other CB members who have loaded .1791 on their Z30's. Have you checked your APN setting? Under Settings > Network Connections > Mobile Network > APN, you should see the APN as sp.telus.com.

    As noted by rockivy, you can side-load the radio file again. That may help.

    You should be able to roll back to 10.2.0.1443 if you really want to. I believe the codes to use in Sachesi are 302 / 220. Or, you can use the "Reload" option in BB Link.

    This is all that comes to mind at the moment...
    11-04-13 04:13 PM

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