1. BlackBerry USA's Avatar
    I received a wmv video that I cannot open, the error message is about the file is not supported. I thought the whole Z10 experience is about robust media compatibility????

    Any direction on where to get an extension or a plugin, so to speak, will be appreciated.

    Thanks!

    Posted via ZB10
    07-26-13 09:45 AM
  2. sgt_snacks-64's Avatar
    Could you tell us what os version you're running? Also you could host the video so we can try ourselves and see if we get a different response? Unless it's a naughty video

    Posted via CB10
    07-26-13 09:50 AM
  3. bjohnston7's Avatar
    I have issues with link too. Has not been able to load music library for the last 3 months. I use iTunes

    Posted via CB10
    07-26-13 10:37 AM
  4. BlackBerry USA's Avatar
    Could you tell us what os version you're running? Also you could host the video so we can try ourselves and see if we get a different response? Unless it's a naughty video

    Posted via CB10
    Am on Verizon's original OS, the ancient 10.0.9.422 and thanks for the suggestion/offer, but I don't want to post a family video here; its not naughty, not as naughty as me as least.



    Posted via ZB10
    07-26-13 11:02 AM
  5. bintheredundat's Avatar
    Did u check the file name for any special characters or symbols. I have a few issues where there were "&"s etc in the file name. Removing them fixed the issue.


    Posted via CB10 on my Z10 Oreo
    07-26-13 11:43 AM
  6. Ecm's Avatar
    I've had the occasional problem with some .wmv videos I've loaded on my device as well. The problem has occurred on a number of OS versions. The common factor I've noticed has always been a file size over 2gb.
    07-26-13 11:57 AM
  7. psskid's Avatar
    I had that same issue plus I couldn't send media to my smart TV with DNLA. I just based up the Z10 and went to blackberry website and reloaded the newest software with my USB connection. Since them. Works flawless...

    Posted via CB10
    07-26-13 12:48 PM

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