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  • 1 Post By Sith_Apprentice
  1. saadk's Avatar
    CrackBerry Newbie

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    Thread AuthorThread Author   #1  

    Default Z10 will not restore to factory setting, will not start, fatal boot error

    Hello

    Today in the morning my Z10 randomly crashed and did not start back up. I had the leaked 10.2 installed for over a month and a half with no problems so I don't know why it happened now (if it is due to the OS).

    The error screen said to go to bberror.com/bb10-0015 or something along those lines. Basically, it was a BB10 error of the code 0015.
    According to BB Error, it is a boot file error and the only solution is to restore the original software.

    As much as I hate it, I decided to restore my phone through BB Link several times. It kept failing and saying: Device communications error encountered. [A:0x0000000F]


    The device will not start up or allow a restore.. I have tried everything and if I return it to service, they will take more than 2 days and I cannot afford to lose my phone because I absolutely need it. Is there any other option?
  2. scrannel's Avatar
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    #2  

    Default

    You tried restoring via link and the "hard way" using internet explorer?

    How to reload the OS on a BlackBerry Z10 or BlackBerry Q10 | CrackBerry.com
    If Evolution is Outlawed, only Outlaws will Evolve.
  3. saadk's Avatar
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    Default

    what is the hard way?

    my bad, just saw the link. damn flu
    Last edited by saadk; 10-09-2013 at 12:51 PM.
  4. scrannel's Avatar
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    Default

    I think we're talking to each other on two forums.
    If Evolution is Outlawed, only Outlaws will Evolve.
  5. rottencorpse's Avatar
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    #5  

    Default

    Same issue, when I try the "hard way" I keep getting the "A fatal error has occurred while updating your device's software. Please try again" message, going to have to return it, nothing seems to be working to fix it.
  6. Andy Wijaya's Avatar
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    #6  

    Default

    Quote Originally Posted by scrannel View Post
    I think we're talking to each other on two forums.
    Lol.
  7. Sith_Apprentice's Avatar
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    Changes way too often
    #7  

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    Run an autoloader of a leaked OS and see if that will load. I just solved a 15 error the other day by doing that.
    ~S_A
    All views and opinions here are my own, and do not represent any views, opinions, or official communications either actual or implied of my employer.
    F2 likes this.
  8. saadk's Avatar
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    Thread AuthorThread Author   #8  

    Default

    Quote Originally Posted by Sith_Apprentice View Post
    Run an autoloader of a leaked OS and see if that will load. I just solved a 15 error the other day by doing that.
    I did that but same issue, does not work
  9. Sith_Apprentice's Avatar
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    #9  

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    Quote Originally Posted by saadk View Post
    I did that but same issue, does not work
    Last step, you do have a 1 year warranty on the device. Contact your carrier/BlackBerry and they should be able to replace the hardware
    ~S_A
    All views and opinions here are my own, and do not represent any views, opinions, or official communications either actual or implied of my employer.

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