1. wiz9's Avatar
    OS: 10.2.1.2977

    It suddenly will not connect to the computer. Makes the "ding" sound upon USB cord connection, but then nothing. No prompt to enter my password, nothing

    I thought it was a blackberry link error, and tried uninstalling link yesterday, and I got a Error 1500 message that some other installation was running, and to end that, which is not the case, nothing else is running. Endless computer reboots, and nothing.

    I was flat out sure, it was the computer (I use windows 7). I tried on another computer with blackberry link today, and I get the same issue. The phone will not connect.

    HELP!!!!

    I can't wipe the phone without doing a back up, and I can't backup if it won't connect to the computer... WHAT DO I DO??!?!?!?!?!?
    10-31-14 01:30 PM
  2. testguate2012's Avatar
    Try looking under device manager if you have some problem with the driver or usb port. Try with another cable and usb port
    10-31-14 01:36 PM
  3. wiz9's Avatar
    I tried all of that, nothing.

    anyone else?? anything?

    How do I backup the phone without a computer connection?
    10-31-14 03:03 PM
  4. MobileMadness002's Avatar
    Could have just created a new user account in Windows and try installing link there. See if it is an account error causing the issue.
    10-31-14 03:04 PM
  5. wiz9's Avatar
    I just realized it's not my phone.

    I connected another family members BB10, and I'm getting the same problem. No connection. Gets detected for a split second, then nothing, and under device manager, it doesn't show.

    So it's not the phone and it's not the computer, as I've tried numerous phones and numerous computers.

    any other ideas?
    10-31-14 03:25 PM
  6. wiz9's Avatar
    RESOLVED.

    The solution was >>> I had to use REVO uninstall to FORCE uninstall all blackberry programs on the computer. Reboot the computer. Then re-install blackberry link.

    Something must have gotten corrupted in the drivers/link software
    FF22, Bungalow_Bill and Dy0nisus like this.
    10-31-14 05:17 PM
  7. 3MIKE's Avatar
    Yeah sometimes BBLINK bugs, I had to uninstall it twice on my computer...haven't had any problems with it for a year now .

    Z10
    11-01-14 01:25 PM

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