Z10 losing network connection and requires reboot
I have a Z10 (STL 100-4) with OS v10.0.9.422, and I have a problem where I keep losing data network connectivity. Once connecvitity is lost, I get a "No Internet Connection" message in my browser, and any other application that tries to use the network times out. Making/receiving phone calls still works great, though. I'm in the US on Verizon, and I have full signal strength even when this occurs, if that affects things.
It's worth noting that appears to be goth 4G and Wifi connectivity - though my wifi is generally enabled, if I disable it once this issue occurs, I still can't use the network at all. Turning the cell data services off and on again doesn't make any difference (same for wifi), but attempting to put the phone into airplane mode just hangs the phone at a spinning circle that says "Turning off radios..." but never finishes - if I try to swipe up from the bottom to go into task switcher, it doesn't leave the "turning off radios" screen. If I ignore that there's no network connection and just continue to use my phone, everything else seems to work great - games, other apps, whatever - I just can't even open app world. Of note, the data connection says "4gLTE" rather than "4GLTE", and some people have suggested that the little "g" means it can't get a data connection.
When this issue occurs, I generally don't notice that I've lost network connectivity right away (I just stop getting email and push notifications), but two other things also start to happen at the same time:
- On opening Blackberry app world, it immediately crashes. I see the application for about 1/8th second, then it's gone. If it's already open, it crashes as soon I go into the task switcher - before I even click on it - but it won't crash until I go onto the task switch screen.
- Attempting to open email from the hub doesn't work. I can view the account and email message list, but when I click on a message, it highlights like it's going to open, and then just fades and doesn't open. This happens for both my Gmail and BES/Activesync email account.
Any thoughts? A reboot will always fix the problem, and it happened a few times a week until today, but I just rebooted my phone for the third time today, so I thought I'd come here to ask. Thanks for any help you might have!