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  1. portal's Avatar
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    Thread AuthorThread Author   #1  

    Default Z10 keyboard not working

    Suddenly, and with no warning, my Z10 keyboard has been acting weird. The word suggestion stopped working, language detection is not working any more, and when I want to type numbers, they dont appear on the screen (the do appear but when I hit them, they are not typed). All the keyboard settings seems to be ok. I have not changed anything significant so I am not sure what is causing this. Any ideas? Needless to say, the absence of the keyboard is making the Z10 more difficult to use
  2. ddlax22's Avatar
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    #2  

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    try to do a battery pull
  3. portal's Avatar
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    @ddlax22 Done it already. No difference.
  4. portal's Avatar
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    Default

    Below screen captures of the input settings. The last pictures showing typing, with no word suggestion. Also, the small globe next to the space key that one could use to change the keyboard is no longer there

    Z10 keyboard not working-img_00000204.jpgZ10 keyboard not working-img_00000205.jpgZ10 keyboard not working-img_00000206.jpgZ10 keyboard not working-img_00000207.jpgZ10 keyboard not working-img_00000208.jpgZ10 keyboard not working-img_00000210.jpg
  5. portal's Avatar
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    Default

    I fear I need to do a security swipe the Z10, and I want to avoid doing that if there is a simpler way of solving this...
  6. dracolnyte's Avatar
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    #6  

    Default

    happen to me once after a restart. then after a while everything started populating again... try toggling all the switches
    Bold 9000 -> iPhone 5 -> White Z10
    Playbook 16GB
  7. portal's Avatar
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    Default

    All the toggling did not help. Also found out that it is very easy to get addicted to the BB10 keyboard. Security wife completed. Keyboard came back. Now in the process of restoring 2.3 GB backup file via BlackBerry Link.

    Think the keyboard will work well after restore. The only concern I have is that I don't know what caused the keyboard to stop working in the first place. This can happen again...
  8. ulumu's Avatar
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    #8  

    Default

    The small globe next to the space key will only be seen when u installed more than one input method.

    If the predictive text is not coming up at all, I suspected the predictive text file is corrupted on the built in file system.

    Hope the wipe will fix all this for ya.

    Posted via CB10
  9. trout1000's Avatar
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    #9  

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    have had the same problem for several days. Restart seems only solution. No cause that I can find.

    Posted via CB10
  10. DocGo's Avatar
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    #10  

    Default

    Quote Originally Posted by portal View Post
    All the toggling did not help. Also found out that it is very easy to get addicted to the BB10 keyboard. Security wife completed. Keyboard came back....
    Security WIFE will certainly fix it.

    Sorry. Joke only.

    I hope your keyboard issue is now fixed.
    BB Z30 on Rogers
    (Nexus 5 as back up phone)
    DocGo

    2 Cor 12:9
    ddlax22 likes this.
  11. portal's Avatar
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    will, the security wipe fixed it, but then the restore brought the issue back....

    Posted from my awesome Z10
  12. portal's Avatar
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    About to do a new security wipe and then manually setup the device....

    Posted from my awesome Z10
  13. black hole's Avatar
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    #13  

    Default

    Is this possibly related to Whatsapp?.... I had all sorts of bizarre keyboard issues for about an hour after install, then I deleted & reinstalled it...prob gone. Just a half baked theory....

    Posted via CB10
  14. portal's Avatar
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    Hmmm...might be the case. I am now back after security wipe and the keyboard is back.

    I have been using whatsapp since the launch and it didn't cause any issue.

    Posted via CB10
  15. sbiederman's Avatar
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    #15  

    Default

    I found the cause and solution to this issue as it was happening to me as well.

    Keyboard input not working - BlackBerry Support Community Forums


    To cause the issue:

    Ensure Settings > Language and Input > Spell Check > Ignore Words with Numbers is set to Off.
    Basically it is caused by typing a string like "19th" in a text message (or any message?).

    So you need to set Ignore "Words with Numbers" to "on" which will resolve the issue.

    Cheers
  16. TheQuietRioter's Avatar
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    #16  

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    Mine just did the exact same thing. Cursor won't blink and letters won't appear. Word suggestions froze in place. I'm in no mode to do a security wipe as I just got this phone set to my preferences. I'm a little ticked right now. My keyboard stopped responding even after a battery pull. Help!!!! There has to be a fix. Obvious bug I'm sure BB is aware of.
    Currently using Blackberry Z30 & Blackberry Playbook 64GB & iPod Touch 4G 32GB
  17. TheQuietRioter's Avatar
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    #17  

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    Quote Originally Posted by sbiederman View Post
    I found the cause and solution to this issue as it was happening to me as well.

    Keyboard input not working - BlackBerry Support Community Forums

    That makes sense because the last thing I typed was, 4th! This is a bug. BB must address this.


    To cause the issue:

    Ensure Settings > Language and Input > Spell Check > Ignore Words with Numbers is set to Off.
    Basically it is caused by typing a string like "19th" in a text message (or any message?).

    So you need to set Ignore "Words with Numbers" to "on" which will resolve the issue.

    Cheers
    Currently using Blackberry Z30 & Blackberry Playbook 64GB & iPod Touch 4G 32GB
  18. Matthew Rinaldi's Avatar
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    #18  

    Default

    I hate to sound negative but this thing is a minute from going back. The whole reason I switched from Android was because I needed a phone that was reliable. My Samsung piece of crap crashed constantly, and I never had any product support. I've had this thing for about three weeks now (I'm with Verizon) and it's been nothing but restarts and bugs. Something in this thing is unstable (crashes intermittently, sometimes for no reason and sometimes when I'm on a call) and now the keyboard just quits and I have to do a hard reset. If BBRY can't get something right in the next week or two I'll be changing to an IPhone. I really don't want to, but this is silly. And there's no way I'm going back to Android.
  19. zed_10's Avatar
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    #19  

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    Thanks for the info...glad to be able for stop a problem before it happens...

    Posted via CB10
  20. mishii247's Avatar
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    #20  

    Default

    Looks like this is a common problem. I was about to take my Z10 in for replacement but luckily found this thread. Crackberry should highlight this issue as I'm sure it's affecting other users.
  21. Edward in Toronto's Avatar
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    #21  

    Default

    Hopefully after the new update, this will be history.
  22. mcinae's Avatar
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    #22  

    Default Z10 Keyboard Locked Up

    My keyboard locked up when I texted "7th." I had to turn on "Ignore Words With Numbers" in System Settings > Language and Input > Text Input > Spell Check and do a reboot as was suggested. This worked for me. Thanks so much for the suggestion. I was about to take my Z10 back after spending the whole morning trying to figure this out.
  23. Alain_A's Avatar
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    #23  

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    I have no problem texting 7th no freeze here
  24. Alain_A's Avatar
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    #24  

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    ok I did reproduce the freeze yep ignore with number has to be on
  25. El Platanero's Avatar
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    #25  

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    Ha so much for b the guy that ran off to turn his in. I love these forums

    Feel free to add me 24EFEB55
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