Welcome to the CrackBerry Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 5 of 5
  1. 1oo1's Avatar
    CrackBerry Abuser

    Posts
    414 Posts
    Global Posts
    418 Global Posts
    Thread AuthorThread Author   #1  

    Default Z10- headphone jack issue.

    My main problem is the right channel of my in ear headphones(with mic and remote) have stopped working. I'm guessing it's a jack issue or a software bug as the headphones work on other devices.

    I made some test with 3 pairs of headphones that I had at home:

    1)The blackberry one that came with the phone with the mic.
    These ones work fine.

    2)Regular headphones without mic
    They work well too.

    3) The in ear earphones with mic and remote
    Everything is working except the right channel.
    I ran the 'Stereo Headset Audio' test in BBVE and the sound would only come from the left channel.
    You'd say the problem is with the head phones. But no.
    These earphones(with mic and remote) work fine with my ipod, playbook and laptop.

    I have already tried a soft reset.
    Can anyone help me with this issue?
    Rogers Z10 Stl100 -3 running 10.2.1.3175
    Last edited by 1oo1; 06-30-2014 at 10:20 AM.
    Z10 Stl3 10.2.2=>10.3.0.1418=>10.3.1.821=>10.3.1.800=>10.3.1.1016=>10.3.1.1151=>10.3.1.1154 Non Destructive
  2. #2  

    Default

    Unless I'm misreading, two out of three pairs work in the phone, then it is probably something about that 3rd pair. It sounds as if the jack was not fully plugged in? Count the number of contacts or rings on the plug and compare them. Some folks have found that they have to use an unusual amount of pressure for some earphones.
  3. Dhepaa's Avatar
    CrackBerry User

    Posts
    22 Posts
    #3  

    Default

    Same here ,but mine is occurred on all variant headset.. just thinking to swap it with a new headphone jack

    Posted via CB10
  4. 1oo1's Avatar
    CrackBerry Abuser

    Posts
    414 Posts
    Global Posts
    418 Global Posts
    Thread AuthorThread Author   #4  

    Default

    Quote Originally Posted by F2 View Post
    Unless I'm misreading, two out of three pairs work in the phone, then it is probably something about that 3rd pair. It sounds as if the jack was not fully plugged in? Count the number of contacts or rings on the plug and compare them. Some folks have found that they have to use an unusual amount of pressure for some earphones.
    The 3rd pair used to work well with the z10 and the right channel stopped yesterday.
    The right channel still works with other devices. I pretty sure it's properly plugged in as the left channel, remote and mic work. This is what I find strange.


    Posted via CB10
    Z10 Stl3 10.2.2=>10.3.0.1418=>10.3.1.821=>10.3.1.800=>10.3.1.1016=>10.3.1.1151=>10.3.1.1154 Non Destructive
  5. ryankidd17's Avatar
    CrackBerry Addict

    Posts
    763 Posts
    Global Posts
    764 Global Posts
    #5  

    Default

    I can't get any to work well. They all seem faint. Then fail upon touching the jack.

    Posted via CB10
    Z10 Stl 100-3 (10.2.1.2228) Alive
    Z10 Stl 100-3 (10.1.0.4633) Dead
    Z10 Stl 100-2 (10.1.0.2354) Dead

Similar Threads

  1. Mobile Hotspot & Internet Tethering Issues
    By sreneel77 in forum BlackBerry 10 OS
    Replies: 4
    Last Post: 07-19-2014, 10:47 PM
  2. z10 for wind mobile.
    By johnm137 in forum BlackBerry Z10
    Replies: 10
    Last Post: 07-06-2014, 03:42 PM
  3. Z10 BBM won't send pictures
    By robert_in_la in forum BlackBerry Z10
    Replies: 4
    Last Post: 06-30-2014, 10:28 AM
  4. How install Ingress on BB Z10
    By Theokeist in forum Ask a Question
    Replies: 1
    Last Post: 06-29-2014, 05:39 PM
  5. unable to install apps on blackberry z10
    By sushantmittal in forum Ask a Question
    Replies: 1
    Last Post: 06-29-2014, 01:25 PM

Posting Permissions